Sr. Administrator, Salesforce

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Responsibilities:

• Own and administer Salesforce customizations including data management, AppExchange integrations, user management, and technical documentation. Lead platform governance, lifecycle management, and scalable configuration standards. Ensure compliance with enterprise data protection policies and support platform resiliency across multi-region environments. Collaborate with Product, Development, and Security teams in an Agile framework to ensure scalability, security, and continuity of operations.
• Partner with Product and Technology teams to translate business needs into scalable Salesforce solutions. Design and implement configuration changes, custom integrations, and automation using Salesforce Flows, Apex, and Lightning. Manage large-scale integrations across enterprise systems, leveraging APIs, middleware (MuleSoft), and DevOps tools such as Copado to ensure reliable, high-quality delivery.
• Provide technical leadership and mentorship to Salesforce Administrators and Analysts. Define team standards, oversee code reviews, and promote best practices in platform management. Lead cross-functional collaboration to drive operational excellence and clearly communicate scope of influence, including user base and system scale.
• Develop and refine processes to enhance Salesforce data quality, automation, and governance. Implement efficient workflows, enforce data integrity rules, and measure performance improvements through defined KPIs such as data accuracy, process time reduction, and automation ROI.
• Collaborate with business leaders to deliver insightful reports, dashboards, and KPIs that inform strategic decision-making. Lead change management, training, and adoption programs that promote consistent platform use and drive measurable user engagement and satisfaction.
• Drive continuous improvement by identifying opportunities for innovation within the Salesforce ecosystem. Evaluate and adopt emerging technologies such as Salesforce Einstein AI, Flow Orchestration, and other advanced automation tools to enhance user experience and business outcomes.

Education and Work Experience:

• Bachelor's Degree Computer Science, Software Engineering, Information Management or equivalent experience in field (Required)
• 4-7 years - Salesforce Administration experience, including the creation of Process Builders, permission sets, custom objects and workflows (in a 200+ user environment with multiple departments working in the system)
• 2+ Years working with Visual Force/Apex and Lightning
• Experience working with sales and/or marketing organizations
• 3+ Years' experience working in Agile environment as part of a Scrum team
• Experience documenting technical configuration solution recommendations

Knowledge, Skills and Abilities:

• Project Management Basic understanding of project management principles (Required)
• Workforce Planning Ability to interpret business requirements and to estimate workload (Required)
• Organization Well organized and able to manage multiple responsibilities at once (Required)
• Collaboration Thrive in a fast-paced, collaborative work environment (Required)

Licenses and Certifications:

• Salesforce.com Admin Certification (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.