Sr. Manager, Direct to Consumer Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Remote in the Tyler (preferred) , Nacogdoches, Bryan or Kileen, TX.

Job Responsibilities:

• Field Sales & Operations Leadership
  * Recruits, trains, and engages a high-performing D2C sales team to deliver on T-Mobile's objectives
  * Supports team members and third party vendors through ongoing mentoring that improves their performance
  * Develops & implements strategies that achieve sales targets and grow T-Mobile market share
  * Analyzes market trends and competitive intelligence to identify new opportunities
  * Leads to sales budget - prioritizing to maximize ROI & adjust where needed
  * Collaborates closely with all local sales channels to align sales initiatives with overall business goals
  * Facilitates ongoing training to upskill & keep the team advised on new products & trends
  * Performs other duties as assigned, including departmental & cross-functional projects
• Customer Experience & Retention Strategies
  * Ensure an outstanding customer experience by implementing best-in-class sales models with 3rd party vendors and work with T-Mobile Care teams to leverage digital assets for service and sales opportunities
  * Nurtures positive relationships with customers & their communities - delivers proactive communication in the markets and promptly responds
  * Lead all aspects of sales initiatives that focus on long-term customer value and loyalty designed to increase Broadband sales in the designated target areas
  * Work cross-functionally to address pain points in key sales processes and post-sale support to enhance customer experience & retention
• Performance Management & Reporting
  * Hold third-party vendors to the highest possible standards laid out in their contract to ensure market growth is balanced with exceptional customer experience
  * Sets performance goals for the team; monitors and coaches to goals continuously
  * Prepares regular reports on sales performance, market trends, and customer feedback
  * Analyzes multiple data sources to drive decision-making & improve sales strategy

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree or equivalent experience Marketing, Finance, Business Administration, or similar areas of focus (Preferred)
• 4-7 years - Proven track record of leading high-performing sales teams and driving revenue growth with preferred experience in recurring revenue businesses that operate in multi-channels and where customer experience is highly valued
• 2-4 years - Direct & indirect management experience

Knowledge, Skills and Abilities:

• Strategic Sales Growth & Planning: Validated ability to develop and implement sales plans, while adhering to company policies (Required)
• Communication Articulate verbal & written communicator capable of inspiring the targeted audience (Required)
• Leadership Development Proven track record of developing direct reports (Required)
• Building Relationships Highly skilled at establishing & growing relationships with internal collaborators & external vendors (Required)
• Strategic Thinking Capable of analyzing critical factors & variables to influence long-term success in a business (Required)
• Change Management A champion of change equipped to inspire others to adopt new concepts, ideas & initiatives (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.