Business Process Specialist

The salary range (or hiring range) for this exempt position has been established at $210,000-$220,000. This range represents the company's good-faith and reasonable estimate of the possible compensation at the time of posting.

Kwaan Tech offers a comprehensive benefits package, including:

* Company holidays and paid time off

* Medical, dental, and vision insurance

* Life and disability insurance

* Tuition reimbursement

* 401(k) with company match

This position will remain posted until filled or withdrawn.

Kwaan Tech, a subsidiary of Cape Fox Corporation, provides high-quality technical and professional services to government customers. We are committed to excellence, mission support, and strengthening the communities we serve.

Kwaan Tech is seeking a highly skilled Business Process Specialist with CTR expertise to join a diverse, mission-driven team supporting strategic program evaluation, analytics, and continuous improvement efforts for a high-visibility federal customer. This role requires exceptional analytical ability, strong experience in business process improvement, and the capability to support both steady-state and surge operational environments.

The selected candidate will contribute to developing and evaluating programs, policies, and organizational strategies that enhance mission effectiveness. They will play a key role in providing technical analysis, analytic strategy support, and decision support to senior leadership.

* Develop and implement evidence-based programs, policies, and organizational structures

* Analyze effectiveness of strategies used by programs, policies, and organizations

* Evaluate factors contributing to variability in program or organizational performance

* Support refinement and development of support agreements

* Provide technical writing, quality assurance (QA), and program reporting

* Deliver decision support to senior leaders and assist with industrial base management

* Conduct continuous improvement analysis using internal and benchmark data

* Support daily operational processes, including surge requirements

* Develop, refine, and monitor metrics to identify risks and improvement opportunities

* Perform statistical analyses of production, schedules, performance, services, and product usage

* Conduct business process mapping and performance measurement activities

* Maintain accurate record-keeping for visualization, production, communications, and dissemination activities

* Ensure quality and consistency across visualizations, briefings, and reporting products

* Conduct ad hoc and recurring analytic tasks such as surveys, stakeholder analyses, and process improvement studies