Associate Outreach Consultant

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

TRC is seeking an Outreach Consultant to support outreach and enrollment in income-qualified residential single and multifamily energy efficiency programs in Kentucky. This position is responsible for leading successful outreach and customer engagement strategies and collaborating with cross-functional teams such as operations, marketing and field auditors. Experience with utility or energy efficiency programs, multifamily properties, and/or affordable housing is highly desirable. The Outreach Coordinator will be responsible for conducting outreach to stakeholders such as single property homeowners, multifamily property owners and managers, and community partners to generate leads and drive program participation. This includes but is not limited to: supporting the development of the customer acquisition plan and enrollment strategy, forecasting and achieving program outreach and enrollment goals; working with the marketing team to develop effective program collateral and engagement strategies to increase lead generation; and attending community and industry events that support outreach and enrollment initiatives. This individual will also coordinate with the subcontracted firm that will perform home and property assessments and install energy-saving measures in residential homes and multifamily properties.

We're looking for an enthusiastic self-starter who has strong interpersonal and leadership skills and attention to detail. The ideal candidate is innovative, adaptable and wants to make a positive impact and achieve program goals. You'll be joining a team of collaborative professionals that have a passion for delivering sustainable energy solutions and bridging gaps between low-income customers/disadvantaged communities and funding sources.

• Performs a variety of increasingly complicated project tasks with limited oversight.
• Performs work in accordance with budget, timelines and deliverables of projects.
• Capable of identifying potential project issues, forming hypotheses related to the work being performed and assisting with adoption of processes/methodologies.
• Ensures program goals are met.
• Build relationships with partners, clients and customers.
• Prepare and update materials for trade shows and events.
• Support the implementation of projects and contribute to developing reports.
• Deliver marketing materials to help customers understand and participate in energy efficiency programs.
• Identify outreach opportunities by ascertaining customer requirements and analyzing how the program can reach customers.
• Attend and present at tradeshows and events as necessary, to promote and educate customers and program partners on the benefits of the Program.
• Developing, conducting, and managing program outreach activities to generate project leads from stakeholders including community action agencies, property owners, and property managers.
• Managing enrollment key performance indicators (KPIs) and a pipeline of properties to be enrolled.
• Creating templates and scripts to support outreach and communication efforts.
• Experience utilizing a Customer Relationship Management (CRM) system or a similar system to effectively track pipeline/outreach/sales activities.
• Maintaining up-to-date and accurate records to ensure program and contract compliance.
• Maintain an appropriate level of technical proficiency for consulting with prospective customers regarding participation.
• Ensuring documentation accuracy, completeness, and compliance across the outreach and enrollment team.
• Work independently, as well as closely with other functional groups, including project coordination and field support.
• Assist with the training and shadowing of new and existing team members.
• Gains sector/domain-specific knowledge and develop core skills.
• Travel expectations within assigned territory.

Minimum Required Qualifications:

• Performs a variety of increasingly complicated project tasks with limited oversight.
• Performs work in accordance with budget, timelines and deliverables of projects.
• Capable of identifying potential project issues, forming hypotheses related to the work being performed and assisting with adoption of processes/methodologies.
• Ensures program goals are met.
• Build relationships with partners, clients and customers.
• Prepare and update materials for trade shows and events.
• Support the implementation of projects and contribute to developing reports.
• Deliver marketing materials to help customers understand and participate in energy efficiency programs.
• Identify outreach opportunities by ascertaining customer requirements and analyzing how the program can reach customers.
• Attend and present at tradeshows and events as necessary, to promote and educate customers and program partners on the benefits of the Program.
• Developing, conducting, and managing program outreach activities to generate project leads from stakeholders including community action agencies, property owners, and property managers.
• Managing enrollment key performance indicators (KPIs) and a pipeline of properties to be enrolled.
• Creating templates and scripts to support outreach and communication efforts.
• Experience utilizing a Customer Relationship Management (CRM) system or a similar system to effectively track pipeline/outreach/sales activities.
• Maintaining up-to-date and accurate records to ensure program and contract compliance.
• Maintain an appropriate level of technical proficiency for consulting with prospective customers regarding participation.
• Ensuring documentation accuracy, completeness, and compliance across the outreach and enrollment team.
• Work independently, as well as closely with other functional groups, including project coordination and field support.
• Assist with the training and shadowing of new and existing team members.
• Gains sector/domain-specific knowledge and develop core skills.
• Travel expectations within assigned territory.

Preferred Qualifications:

Preferred qualifications are not required for an applicant to be considered a candidate for the position.

• Sales or business development experience, preferably within the energy sector, or the design or construction industries.
• Energy efficiency-related certifications are a plus, such as Certified Energy Manager (CSM) or LEED AP (LEED Accredited Professional).
• Experience working with state agencies, public authorities or utilities preferred.
• Experience with residential single family or multifamily property owners or managers.
• Experience with income qualified communities.
• Awareness and familiarity with Kentucky energy efficiency landscape, related regulatory requirements, and key players.

Benefits*: TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation: Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.