Senior Administrative Assistant

Title:Senior Administrative Assistant

Division: Provost's Office

Department: Registrar's Office

FLSA Status:Non-Exempt

Salary Range:Grade 5: $13.63/hour

EEO Job Group:5 E6

Position Summary

The University of Southern Indiana is accepting applications forSenior Administrative Assistant.

Carry out the policies and procedures of the Registrar's Office, specifically those relating to registration. Serve as the initial point of contact for visitors to the Registrar's Office.

Duties/Responsibilities

• Provide initial customer service to visitors to the Registrar's Office.
  
  
• Answer student questions regarding registration. Educate students on various registration procedures; for example, registering for a closed class, registering with a hold, etc.
  
  
• Train students on how to register via myUSI when appropriate.
  
  
• Coordinate access to the main office area by determining needs of visitors and then counseling or directing them as appropriate.
  
  
• Supervise and coordinate the receipt and distribution of all incoming mail.
  
  
• Advise students, faculty, staff, and the general public of the University's academic policies and practices as they relate to student registration and records data.
  
  
• Serve as the receipt recipient and point of distribution of all student record forms used in processing student academic record data.
  
  
• Maintain academic enrollment and demographic data including drop/add, withdrawal, change of address, etc.
  
  
• Supervise assigned student workers and temporary employees; and train all student workers and temporary employees in registration related processes as required.
  
  
• Assist with processing non-attendance withdrawals and academic dismissals.
  
  
• Assist with verifying Change of Major forms and Change of Academic Bulletins.
  
  
• Create and post appropriate signage on front office door to inform visitors of changes in office hours or office closure.
  
  
• Assist students with ordering official transcripts via myUSI.
  
  
• Assist students with printing enrollment certifications and Good Student Discount Certificates with the National Student Clearinghouse.
  
  
• Scan and index documents into document imaging system.
  
  
• Assist office staff with various projects during peak periods.
  
  
• Serve as an interviewer with students, parents, faculty, staff, etc. as per Public Law 93-380, Family Educational Rights and Privacy Act of 1974.
  
  
• Other duties as assigned.

Required Knowledge and Skills

• High school diploma/GED.
  
  
• Excellent interpersonal, organizational and communication skills.
  
  
• Must be able to communicate university policies and procedures regarding registration, from simple to complex, to a wide range of audiences from faculty to non-native English-speaking students.
  
  
• Must keep students calm in situations where they might not understand how to proceed with registration.
  
  
• Must possess demonstrated customer service skills that would benefit in helping students register successfully.
  
  
• Demonstrated proficiency with personal computers, spreadsheet, electronic mail and word processing software.
  
  
• Ability to assume responsibility for self and subordinates, work under limited supervision and complete projects by stated deadlines.
  
  
• Must assess students' needs and not become frustrated by communications that are unclear. Must have an interest in helping students succeed.
  
  
• Ability to handle multiple projects simultaneously and in an efficient and effective manner.
  
  
• Ability to work effectively with diverse needs and requests of individuals.
  
  
• Excellent customer service or public relations skills.
  
  
• Must maintain confidentiality in accordance with FERPA.

Preferred Knowledge and Skills

• College course work.
  
  
• Experience in a university Registrar's office.

Regular Work Hours/Travel Requirements

About USI

The University of Southern Indiana is a public higher education institution located on a beautiful1,400-acre campus in Evansville, IN. We offer employees exceptional benefits! Benefits for thisposition include:

• Affordable medical, dental, vision, life and short term and long-term disability insurance plans.
• Retirement plan where the University makes the total contribution equivalent to 7% of annual salary.
• Full tuition fee waiver for employees/75% for spouses and dependent children.
• Accrue up to 10 paid vacation days per fiscal year - accrual increases after 4, 7, and 11 years of service

For more information about the benefits that USI offers, please visit www.usi.edu/hr/benefits.

• Resume

Pre-Employment Screening

A background check will be required for employment in this position.

Authorization to Work in the United States

USI will not sponsor an employment-related visa for this position.

Interview Accommodations

Persons with disabilities requiring accommodations in the application and interview process please contact the manager of Employment at mcweinzapf@usi.edu or (812) 464-1840. Contacting the manager of Employment is intended for use in seeking disability-related accommodations only. For general applicant inquiries, contact Human Resources at HumanRes@usi.edu or (812) 464-1815.

EEO Statement

USI is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities