Content Architect, Non-Credit

The Content Architect strengthens Arizona Online non-credit team by managing front-end implementation and outreach to ensure programs are launch-ready, high-quality, and visible to prospective learners. This role oversees course setup, quality assurance, faculty support, and recruitment communications while also contributing to marketing, social media, and program web content to drive awareness and lead generation.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here

Duties and Responsibilities:

Credit Course Set Up

• Guide faculty and staff through the full course setup process-from ideation to delivery-ensuring alignment with learning outcomes, accessibility standards, and a high-quality learner experience.
• Configure and quality-check offerings end-to-end (D2L Community shells, Configio sections, catalog entries, enrollment windows, visibility settings).
• Set up badges, certificates, pricing, discount codes, and refund/cancellation rules.
• Coordinate key details with Enrollment and Marketing teams.
• Provide support for Qualtrics forms and surveys.

Custom Content Support

• Collaborate with faculty, staff, and external partners to design learning solutions that meet workforce development needs.
• Serve as first-line support for faculty/instructors on front-end course issues (shell access, rosters, due dates, links/files, accessibility checks, announcements).
• Develop and implement targeted communication strategies for non-credit recruitment campaigns.
• Identify audiences, select appropriate communication channels, and coordinate timelines, messaging, and materials with internal teams to drive engagement and conversions.

Agile Program Development

• Support the ideation of new non-credit programs; guide content creators on forms, templates, and alignment with University of Arizona standards.
• Validate basic market alignment (audience, outcomes, modality) and coordinate early-stage reviews with Marketing, Enrollment, and Finance.
• Track proposal status and communicate milestones to stakeholders.

Non-Credit Course Adaptation

• Adapt for-credit academic content into learner-centered, engaging non-credit offerings for multiple platforms.
• Ensure non-credit programs meet the needs of professional learners, maintaining clarity, accessibility, and platform alignment.

Communications, Marketing, and Outreach

• Collaborate with Arizona Online staff to monitor and update non-credit program and departmental information on recruitment websites.
• Design, write, and publish new web pages and program pages, ensuring accuracy, accessibility, and brand alignment.
• Create and post content aligned with established channel strategies to highlight programs, events, and initiatives.
• Maintain consistent tone, style, and posting schedules to support overall communication objectives.

Knowledge, Skills and Abilities:

• Ability to communicate effectively with different groups/individuals.
• Ability to handle confidential and sensitive information.
• Ability to work independently with minimal supervision and in team environment.
• Ability to manage multiple projects with competing priorities.
• Knowledge of non-credit continuing and professional education.
• Knowledge of academic and workforce needs.
• Knowledge of universal design for learning basics.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of related work experience or equivalent combination of education and work experience required.