Clinical Health Navigator 7484

Purpose of Job

This position is responsible for coordinating healthcare services, in partnership with patients/families and their providers, across the continuum of care in order to maximize health and functional outcomes, reduce the likelihood of complications from illness, promote individual accountability for health, assure appropriate utilization of resources, and promote patient self-care management.

Job Functions

1. Establishes collaborative and supportive relationships with physicians, staff, patients and interdisciplinary teams acting as a patient advocate and liaison to support the patient's effort to reach their health goals.
2. Acts as the primary clinical resource and support for patients
3. Develops, implements, updates and integrates patient care plans.
4. Completes patient intake, orientation and education ensuring continuity of patient care and resources.
5. Participates in Quality Improvement initiatives.
6. Perform Clinical Support functions as needed.
7. Performs other duties as assigned.

Minimum Education/Work Experience

• Graduation from Medical Assisting program or School of Practical Nursing
• Strong customer service experience
• 3+ years of experience in a primary care setting

Knowledge/Skills/Abilities

• Ability to serve patients in a friendly and efficient manner
• Ability to meet and maintain the necessary background checks as aligned with position functions
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
• Ability to set priorities and meet deadlines within the context of workload variations and interruptions
• Exceptional communication skills
• Knowledge of basic computer functions and Microsoft Office applications
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Ability to provide exceptional customer service
• Capable of making independent decisions with the use of good critical thinking and problem-solving skills

License/Certification

• Current LPN Licensure or Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) (new grad LPN's and MA's will have 6 months to become licensed/certified in order to maintain employment)
• Current Healthcare Provider CPR Certification

Preferred Qualifications

• Previous Care Coordinator experience

Link to Physical Demands