Assistive Tech Support Specialist

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Center for Inclusive Design and Innovation (CIDI) was created by a merger of the Center for Assistive Technology and Environmental Access (CATEA) and AMAC Accessibility.

CATEA grew out of collaborations in the late 1970s between Georgia Tech Industrial Design students and local disability groups. Their efforts led to the establishment of CATEA in 1980 by the Board of Regents. For more than 20 years, CATEA provided services for Georgias Division of Vocational Rehabilitation, established the statewide Tec Knowledge information clearinghouse on assistive technology, hosted various national resource centers on assistive technology for the workplace, provided accessibility audits for public facilities and information technology to comply with the Americans with Disabilities Act, and produced computer skill and adult education programs. By the early 2000s, CATEA had transformed from a service-oriented center into a full-fledged research center.

Provide and coordinate technical support for customers and clients utilizing assistive technology services and products. This position will interact on a regular basis with: Unit Staff. This position typically will advise and counsel: Unit staff and internal stakeholders. This position will supervise: NA

Job Duty 1 -
Respond to customer inquiries via email, phone, in person or remote trainings.

Job Duty 2 -
Create, deliver and maintain training material for internal and external uses.

Job Duty 3 -
Troubleshoot software, hardware and file format problems.

Job Duty 4 -
Use internal systems to track job activities relating to purchasing support calls, sales and other related functions.

Job Duty 5 -
Coordinate deployment of solutions with other units to meet customer requests and needs.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Technical Diploma, associate degree or equivalent combination of education and experience

Other Required Qualifications
Overnight travel required for project delivery; flexibility in on-site daily service delivery hours, degree or equivalent combination of education and experience (due to client shift schedules, project requirements).

Required Experience
One to three years of job-related experience

Additional Preferred Qualifications
Familiarity with various file formats and other publishing formats. Experience in databases, volunteering, or working in the disability community. Knowledge of relevant accessibility standards.

Preferred Educational Qualifications
Bachelor's Degree

Preferred Knowledge, Skills, and Abilities (KSAs):

This job requires basic skills in digital media manipulation and customer service. Excellent organizational skills, verbal and written communication skills, and attention to detail. Ability to effectively troubleshoot daily issues/problems, software, and hardware problems. Experience with PC and Mac operating systems.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

LOCATION: This position is based in Macon, Georgia, at the Georgia Instructional Materials Center (GIMC). The selected candidate will be required to work on-site.

Job Grade: I3

Anticipated hourly rate $25.30 to $34.40 commensurate with qualifications.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening