Assistant Director of IT

Horseshoe Bay Resort is seeking an experienced IT professional to join our team!

Definition:

The Assistant Director of IT supports the Director of IT in overseeing all technology operations, infrastructure, and systems across the Resort. This role serves as the second-in-command of the IT department, providing day-to-day operational oversight, managing internal IT staff, and ensuring secure, stable, high-availability IT services for all Resort departments, members, guests, and corporate stakeholders.

The Assistant Director is responsible for critical infrastructure-including servers, networks, Active Directory, phone systems, cloud services, enterprise applications, and guest-facing technologies-and ensures full compliance with the Resort's Security Policy, Business Continuity Plan, and industry security/privacy requirements (PCI, data privacy regulations, cyber standards).

General Duties:

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  ssist the Director of IT in executing the Resort's strategic technology plan and long-term IT roadmap.

  * Oversee day-to-day operations of the Resort's IT systems, service desk, managed service provider relationships, and internal team workflows.

  * Prioritize and assign tickets, tasks, and projects, ensuring timely resolution and adherence to Resort IT standards, SLAs, and security policies.

  * Maintain a stable, secure, and high-performance IT environment, including servers, networking, firewalls, wireless, endpoints, and business-critical systems.

  Team Management

  Directly supervise four IT team members, including scheduling, workload management, coaching, performance evaluations, disciplinary action, and professional development.

  * Maintain departmental accountability, productivity, and morale through structured processes and clear expectations.

  * Provide backup support for all IT Manager and Level II Technician functions and ensure cross-training across all operational domains

  
  

Employment Standards:

• Bachelor's degree in Computer Science or equivalent from accredited 4 year University is required.
• Experience in Information Technology related fields; preferably within the hospitality/resort industry.
• Advanced experience with Cloud Computing (IaaS, SaaS, PaaS), extensive experience with SQL and other database languages, Microsoft Server 2012/2016, Windows 10, Advanced End Point & Threat Protection, Cyber Security platforms, ITMS platforms to support third-party application patch management, imaging solutions, disaster recovery, advanced Active Directory and networking (TCP/IP, DHCP, DNS).
• Experience in a management role over technology staff and projects.
• Experience building and/or maintaining scalable networks and demonstrated proficiency in securing network and data.
• Experience with cyber security best practices and PCI and other data/privacy compliance standards.

• Possess outstanding project and issue management experience.
• Possess superior written and verbal communication skills.
• Ability to build effective relationships with both internal and external stakeholders with a focus on transforming resort IT into a highly responsive and trusted department.

Physical & Mental Requirements:

• Employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Must be able to stand; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Employee is required to walk, sit, push or pull.
  
  
  
  • Must be able to interact with co-workers and customers and have a sense of TEAM.