Manager, Solution Lifecycle Management - Duke Cancer Institute

School of Medicine:

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Be You.

The Duke Cancer Institute (DCI) Information Systems team is seeking a Manager, Solution Lifecycle Management to lead a dynamic team responsible for managing the full lifecycle of research software solutions-from development to retirement. In this role, you will shape the future of informatics at DCI by driving innovation, optimizing processes, and ensuring compliance across mission-critical applications. You'll collaborate with multidisciplinary teams, influence strategic decisions, and work on cutting-edge technologies like AI and advanced analytics to improve research and patient outcomes.

Minimum Requirements

• Bachelor's degree in a related field OR four years of equivalent technical experience.
• Five years of directly related IT experience.
• Strong leadership and team management skills.
• Ability to communicate technical concepts to non-technical audiences.

Preferred Qualifications

• Experience with research systems, healthcare analytics, or clinical trial management systems.
• Familiarity with cloud platforms (Azure, AWS, Google Cloud).
• Skills in Python coding, database design/programming, and AI implementation.
• Knowledge of software development processes (including Agile) and product management.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to lead multidisciplinary teams and manage competing priorities.

Be Bold.

Essential Duties

• Manage and mentor the Solution Lifecycle Management team within DCI Information Systems, fostering a collaborative and innovative culture.
• Maintain a team culture that encourages open communication, creativity, and professional development.
• Establish regular communication methods and meetings with staff and stakeholders; provide leadership and mentoring.
• Provide staff with clear measurable goals, monitor performance and quality of work; assign duties and cross-train as needed.
• Lead cross-functional collaboration and project coordination across teams and stakeholders.
• Clearly convey technical information to non-technical audiences, both orally and in writing.
• Serve as an internal customer account manager, translating requirements into actionable solution roadmaps and deliverables.
• Lead the end-to-end lifecycle management of software solutions, including planning, development, implementation, maintenance, and retirement.
• Direct and coordinate business requirement sessions with stakeholders to document functional, non-functional, and technical requirements.
• Evaluate innovative IT systems, such as AI, machine learning, and advanced analytics, to improve research and patient outcomes.
• Analyze, design, and optimize business processes and IT infrastructure to support solution delivery and organizational goals.
• Oversee beta testing, upgrades, and system enhancement projects; ensure solutions meet compliance, data governance, and organizational mandates.
• Lead multidisciplinary teams and drive consensus on solution priorities and data needs across clinical, business, and research domains.
• Provide user technical support and training; ensure staff certifications and compliance with SOPs and regulations.
• Seek opportunities for continuous learning and knowledge expansion in data tools, AI, and informatics.

Choose Duke.

At Duke Cancer Institute, you'll join a world-class research environment committed to discovery, innovation, and excellence. Our team plays a critical role in advancing cancer research and improving patient care through cutting-edge informatics solutions. You'll have access to Duke's competitive benefits and a collaborative culture that values inclusion, creativity, and professional growth.

Job Code: 00003845 DHTS IT MANAGER
Job Level: CD

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.