Senior Salesforce Solution Analyst

STERIS is seeking a Senior Salesforce Solution Analyst with deep expertise in Salesforce Field Service and Service Cloud to join our internal Business Systems team. This role is central to our multi-year Salesforce transformation, starting with the initial implementation of Field Service and Service Cloud in years 1-2, and continuing to drive scalability, optimization, and innovation across our service operations.
You'll lead the analysis, design, and delivery of integrated Salesforce solutions that support field service, repair center, and customer support workflows. This includes translating business needs into scalable configurations, collaborating with technical teams, and ensuring solutions are sustainable and aligned with long-term business goals.

*This is a remote position. Qualified candidates must be currently located in the Continental U.S. with a preference for the Eastern and Central time zones.

• Lead requirements gathering sessions using structured techniques such as interviews, workshops, and story mapping.
• Translate business needs into clear, concise user stories and functional specifications.
• Design and document scalable Salesforce solutions across Field Service and Service Cloud, including work order management, technician scheduling, mobile workflows, and case management.
• Configure Salesforce objects, fields, flows, page layouts, and record-triggered automations.
• Collaborate with developers to support integration design, data modeling, and platform extensions.
• Participate in testing cycles (QA and UAT), defect triage, and go-live readiness.
• Maintain system and business process documentation and support end-user training.
• Mentor junior analysts and review their work for accuracy and completeness.
• Support production issue resolution and ensure timely communication with stakeholders.

Required:

• Bachelor's Degree and7+ years of experience in software delivery lifecycle, with demonstrated business focused experience in the Salesforce platform including capturing business needs in User Stories andcreating functional designs.
• In lieu of degree 10+ years of experience in software delivery lifecycle, with demonstrated business focused experience in the Salesforce platform including capturing business needs in User Storiesandcreating functional designs.
• Proven Experience with Service Cloud and preferably Salesforce Field Service Implementations
• Strong understanding of agile methodologies and ability to write clear, concise user stories.
• Hands-on experience with Salesforce configuration and low-code automation tools (Flow, Process Builder).
• Experience mentoring junior team members and leading cross-functional initiatives.

Preferred:

• 7+ years of experience in Service Organizations.
• Salesforce certifications (e.g., Field Service Consultant, Service Cloud Consultant, Administrator).
• Certified Scrum Master or Product Owner.
• Experience with automated testing tools and business intelligence platforms.
• Role is listed as remote with large preference for candidate to reside in EST or CST zones

Other:

• Excellent communication, facilitation, and presentation skills.

At STERIS, we invest in our employees and their families for the long term! STERIS wouldn't be where it is today without our incredible people. We shares our success together with you by rewarding you for your hard work and achievements.

Here is just a brief overview of what we offer:

• Competitive Pay
• Extensive Paid Time Off and (9) added Holidays.
• Excellent healthcare, dental, and vision benefits
• 401(k) with a company match
• Long/Short term disability coverage
• Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Continued training and educations programs
• Excellent opportunities for advancement in a stable long-term caree

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