Patient Access Administrator

The Patient Access Administrator aids in the efficiency and workflow of the Benefits Investigation team. As part of the Customer Operations Department, the Administrator plays a vital role in the day-to-day functions of obtaining patient access to Kerecis products. The Administrator takes in verification requests from the sales force and customers, verifying the accuracy of patient information and implementing a stream-lined process.

The Patient Access Administrator is based on-site in a Kerecis office. This role reports to the Patient Access Administrator Manager.

Essential Functions

• Protect confidential patient health information (PHI) at all stages of the verification of benefits process
• Manage case creation
• Make outbound calls as necessary
• Help maintain Kerecis customer relationship management (CRM) system for accuracy
• Manage the Reimbursement email inbox and answer general inquires
• Support Patient Access Specialists to process cases
• Complete administrative tasks within the Customer Operations Department as assigned
• Maintain a high quality of work, facilitating the ability for more patients to receive access to treatment with Kerecis products through accurate and timely case creation
• Other tasks and responsibilities as assigned

Competencies & Attributes

• Basic level understanding of medical insurance
• Strong verbal and written communication skills
• Passionate about providing patients with access to care
• Astute attention to detail
• Ability to work on a team aiming for collective success
• Ability to work independently and problem solve

Education & Experience

• Highschool diploma or equivalent required, bachelor's degree preferred
• Min 1 year in transferrable administrative or comparable role preferred