Lead Customer Service Representative

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Receives incoming patient inquiries and complaints concerning aspects of their bills. Responsibilities involve handling administrative complaints for department, researching accounts and preparing responses to complaints and inquiries.

REQUIRED:
1. a. Two (2) years experience in customer service, collections, or related field, OR; b. Associate's Degree in Business.

2. Good verbal communication skills.

PREFERRED:
1. B.S. degree in Business or Accounting.

2. Basic knowledge of hospital terminology applicable to patient billing.

3. Three (3) years experience in customer service, collections, or related field.

4. Completed course in Medical Terminology.