Director of Technology Communications

Lumen Technologies is transforming from a legacy telecom provider to a trusted network for AI, and we're seeking a bold, strategic communications leader to help tell that story. The Director, Technology Communications, will be responsible for shaping and driving the company's external communications strategy around technology innovation and digital platforms. You will oversee a team of 3 experienced communications professionals and work closely with the VP, External Communications to drive the strategy with high visibility to senior leadership to position Lumen as a leader in secure, high-performance digital networking for the AI economy.

The role is based in Denver, Seattle, or San Francisco; however, we are open to remote work for the right candidate. There may be travel involved in this role up to 20% for business purposes.

• Develop and implement effective external communications strategies and campaigns that drive our corporate narrative, highlight our digital innovation reputation, and amplify the voice of our product development teams, collaborating closely with Product & Technology, Legal, Marketing, Network Communications, and Internal Communications to advance the company's priorities and elevate its position as a digital network services leader.
• Lead with a deep understanding of digital technology and a strong storytelling track record-and the confidence to partner with chief technology officer and product development teams to develop communications that are credible and impactful, from discovery to development to market rollout, whether that means engaging at a highly technical level or translating complex digital platforms for broader audiences.
• Manage media relations and proactively pitch stories to relevant journalists and influencers, as well as respond to media inquiries.
• Write and edit high-quality communications materials, such as press releases, op-eds, speeches, briefing notes, Q&A, and social media posts.
• Monitor and analyze media coverage and public sentiment, and provide insights and recommendations to inform communications activities.
• Drive and own the strategic vision for external communications, ensuring alignment with overall company objectives.
• Provide leadership and mentorship to a team of experienced communications professionals, fostering a collaborative and high-performing environment.
• Ensure high visibility and engagement with senior leadership, presenting strategic communications plans and updates regularly.

• Bachelor's degree in communications, journalism, public relations, or related field.
• At least 10-15 years of experience in external communications, with working knowledge of media relations, technology communications, or telecom, preferably in a leading technology company.
• Excellent verbal and written communication skills, with the ability to craft compelling and engaging stories for different audiences and channels.
• Strong media relations skills, with a proven track record of securing positive coverage and building relationships with journalists and influencers, especially with technology media.
• Sound knowledge and understanding of artificial intelligence, digital platforms, and telecom, especially in the areas of technology, innovation, and B2B impact.
• Ability to work under pressure and manage multiple projects and deadlines, while maintaining attention to detail and quality.
• Ability to think strategically and creatively, and adapt to changing situations and priorities.
• Team player with a collaborative and proactive approach to work.
• Proven leadership skills, with experience managing and mentoring a team.

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