Supervisor - Ophthalmology

At Lucile Packard Children's Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: P140755-2035

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Ophthalmology Supervisor is responsible for overseeing the daily operations of the Ophthalmology Technician team. The Supervisor supports clinic efficiency by assigning daily work, reviewing tasks, setting priorities, and adjusting workflows to meet patient and department needs. This role performs supervisory functions, including interviewing and recommending candidates for hire, coordinating training, evaluating performance, and recommending personnel actions such as promotions, transfers, or disciplinary actions. The Ophthalmology Supervisor ensures adequate staffing levels, supports high-quality patient care, and promotes operational excellence within the Ophthalmology practice.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Supervises Ophthalmology Technician team members, administers daily work assignments, and monitors workflow to ensure clinic needs are met.

* Coordinates and problem-solves daily patient care and scheduling issues to maintain efficient clinic operations.

* Prepares and maintains work schedules, ensuring adequate staffing and securing coverage as needed.

* Oversees supply ordering, inventory control, and resource management for the Ophthalmology clinic.

* Performs all duties of an Ophthalmology Technician when needed to support patient care and maintain clinic flow.

* Provides or coordinates training and onboarding for new staff, ensuring competency in all technical procedures and workflows.

* Participates in interviewing applicants and recommending candidates for hire, promotion, or transfer.

* Evaluates staff performance and recommends personnel actions, including corrective action when appropriate.

* Supports implementation of workflow improvements to enhance patient flow, reduce delays, and standardize processes among staff.

* Demonstrates ability to address patient concerns, delays, and operational issues promptly and effectively.

* Other duties as assigned.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED Equivalent

Experience: Three (3) years of progressively responsible and directly related work experience

License/Certification: Current American Heart Association (AHA) Certification for Basic Life Support (BLS) for Healthcare Providers.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Ability to establish and maintain excellent patient relationships and exhibit exemplary interpersonal and communication skills.

* Ability to exercise sound judgment and professionalism in supervisory, operational, and patient-care situations.

* Ability to maintain confidentiality of sensitive information.

* Ability to identify problems, develop solutions, and support continuous improvement efforts.

* Knowledge of scheduling workflows, staffing practices, and clinic operations.

* Knowledge of computer systems and software used in the functional area.

* Knowledge of medical terminology, ophthalmic procedures, and related clinic operations.

* Knowledge of supply and inventory management processes.

* Identifies opportunities to improve efficiency, streamline workflows, and standardize procedures across staff.

* Ability to supervise clinical staff with authority to recommend hiring, disciplinary action, and performance-related decisions.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $41.28 to $54.75

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.