Operations Manager (Electrical Field Services)

About Shermco

Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Additionally, our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical, all done with an emphasis on safety and client service.

The Operations Manager will be responsible for overseeing the day-to-day operations of the company, this includes managing staff, ensuring efficient processes, and maintaining high levels of customer satisfaction.

-Manage and supervise staff, including hiring, training, coaching/mentoring, and doing performance evaluations

-Foster and promote a positive culture within direct report team and collaborating teams

-Demonstrate Shermco's Core Values throughout your work responsibilities including Commitment to Safety, Accountability for Performance, Commitment to Excellence, Service to our Customers

-Act as a guide for all members of the team to ensure the processes, procedures and standards are consistently delivered and adhered to, both at the department and Company level

-Develop and implement operational policies and procedures to ensure efficiency and effectiveness

-Collaborate with other departments to ensure seamless operations and customer satisfaction

-Ensure compliance with all relevant regulations and standards

-Ensure that the team regularly participates in and complies with Company safety programs; employees have necessary new hire safety training, and that annual or periodic safety training is completed for all department employees; assist in the development, implementation and enforcement of workplace safety policies and procedures and with investigations of any accidents/incidents occurring in the department.

-Ensure the satisfactory resolution of concerns or issues, intervening in the more complex or sensitive issues with respect to customers, contracts, human resources, or safety

-Manage budgets and allocate resources appropriately

-Monitor and analyze operational performance metrics to identify areas for improvement -Identify and implement new technologies and processes to improve operations

-Provide regular reports to senior management on operational performance and progress towards goals

-Occasionally perform field work to support the team and business needs

-Bachelor's degree in business administration, operations management, electrical engineering preferred. MBA highly desired

-Any knowledge or experience in Industrial electrical testing, commissioning, engineering considered an asset, electrical testing and commissioning experience is preferred but not required

-Several years progressively responsible experience with at least 5 years of experience in a Senior Management/Operations Management role with P&L Management

-Strong leadership and management skills

-Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines.

-Excellent communication and interpersonal skills to effectively communicate with all types of staff, including laborers, trades, technical, professional, management and senior or executive management.

-A professional demeanor and a commitment to a high level of customer service

-Ability to analyze data and make informed decisions

-Experience with budget management and resource allocation

-Knowledge of relevant regulations and standards

-Experience with implementing new technologies and processes

-Be able to perform technical work when needed in the field.

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