Assistant Program Manager - Day Support Program

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Job Summary

Serve in an assistant capacity to the Program Manager. Serve in an acting capacity in the absence of the Program Manager. Assist in the development and implementation of services, supports, and programming of persons served. Provide support to staff to ensure active engagement and a healthy and safe environment.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Perform the duties of the Program Manager in their absence. Ensure the daily operations are fulfilled and running smoothly. Maintain communication with pertinent management and staff regarding issues and concerns relating to the site.

• Assist the Program Manager in providing support to the individuals served according to their desires and choices and to staff as needed. Maintain familiarity and ensure ongoing compliance with organizational polices, and other regulatory bodies (Medicaid, Licensing, CARF, etc.) as it pertains to individual's records, plans and documentation.

• Assist with development, completion, and review of all participant evaluations, assessments, person-centered plans, progress reports, daily notes, data collection, and other supporting documentation in a timely and accurate manner. Provide support/training to staff, as needed, to ensure accuracy and completeness of all documentation and to maintain proper ratios.

• Encourage and provide active engagement in all community-based and program location based daily group and individual activities including but not limited to: community integration, personal care, mobility, behavior intervention, medication, training, communication, coordination of schedules, and supervision of participant's activities.

• Promote a safe, clean, and orderly environment and report unsafe conditions immediately. Demonstrate proper behavior support techniques, following written protocols and procedures.Immediately apprise the Program Manager, Nurse, etc. of any medical concerns, APS allegations and injuries.

• Perform other related duties as assigned.

Additional Responsibilities

• Establish/maintain communication with family members, authorized representatives, guardians, residential providers, support coordinators, regarding participants' progress, schedule, community activities, illness, incidents, etc.

• Model and assist staff in providing active engagement in all daily group and individual activities.

• Encourage and support staff to maintain compliance with organizational policies and procedures, State and Federal regulations as applicable.

• Participate in department meetings, participant meetings as assigned, and staff meetings.

• Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.

• Perform quality assurance of data, quarterly reports, etc. to ensure accuracy and compliance. Train/support staff as needed to ensure accuracy.

• Maintain up-to-date program participant information.

• Remain current with annual trainings as per company and regulatory standards.

Qualifications: Education, Experience, and Certification(s)

• Required: high school diploma or General Educational Development (GED)

• Three to five years' experience working with individuals with developmental disabilities required

• Supervisory experience preferred

Knowledge, Skills and Abilities

• Experience working with adults with developmental disabilities; physical ability to assist individuals with toileting, mobility, transferring, etc.

• Knowledge of behavior support principles and practices.

• Ability to use good judgment and decision-making skills.

• Ability to communicate verbally and in writing effectively.

• Ability to relate to people at all levels of the organization.

• Well organized and self-directed individual who is a team player.

• Strong computer skills including the ability to use Microsoft Office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit;reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 30 pounds and occasionally lift and/or move up to 150 pounds with 2 people. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually noisy.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information