Technical Sales Professional - Dynamics 365 CE

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer's experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Title: Technical Sales Professional - Dynamics 365 CE

Location: USA remote

Role Overview:

We are seeking a dynamic Technical Sales Professional with deep expertise in Microsoft Dynamics 365 Customer Engagement (CE) and a passion for driving innovation through Copilot, Agentic AI, and Contact Center as a Service (CCaaS). This role combines presales leadership, solution design, and thought leadership to help clients transform their business processes across industries such as Manufacturing, Energy, Health & Life Sciences, Banking, and Finance.

Key Responsibilities:

Presales Leadership

• Lead discovery sessions to understand client business needs, pain points, and objectives.
• Deliver tailored solution presentations, demos, and proof-of-concepts for Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
• Support proposal development, RFP responses, and bid defences.

Solution Design

• Develop solution architectures and implementation strategies aligned with Microsoft best practices.
• Advise on integration with Power Platform (Power Apps, Power Automate, Power Virtual Agents) and Azure services.
• Ensure scalability, security, and compliance in proposed solutions.

Thought Leadership

• Stay current on Dynamics 365 CE features, AI-driven enhancements, and emerging technologies.
• Evangelise innovation through workshops, webinars, and industry events.

Collaboration

• Partner with sales teams, delivery teams, and Microsoft counterparts to drive successful outcomes.
• Mentor junior presales resources and contribute to building demo frameworks.

Required Skills & Expertise

• Strong presales leadership experience in enterprise solutions.
• Proven ability to conduct discovery sessions and deliver compelling demos.
• Expertise in Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service).
• Solid understanding of solution architecture and integration with Power Platform and Azure.
• Excellent communication and presentation skills.

Preferred Skills

• Experience with industry-specific solutions (Manufacturing, Energy, Health & Life Sciences, Banking, and Finance.)
• Knowledge of Copilot and AI-driven CRM capabilities.
• Familiarity with Contact Center as a Service (CCaaS) and Agentic AI concepts.

Required/Minimum Qualifications

• Relevant certifications from Microsoft or competitive platforms AND 3+ years technical pre-sales or technical consulting experience
  • Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience.

Why Join Hitachi Solutions?

• Step into a high-impact role that builds upon a foundation of deep industry expertise.
• Leverage your reputation and knowledge to drive innovation and transformation for leading organizations.
• Be part of a globally recognized team committed to excellence, collaboration, and growth.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Base Salary Pay Range*: USD $97,500k - USD $147,500k

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

Other Compensation / Benefit Overview

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:

• Bonus Plan/Sales Incentive
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work

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Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.