IT Support Technician

Title

IT Support Technician

Location

Hybrid - Raleigh

About Us

A full-service advisory firm, Curi is comprised of three distinct businesses: Curi Insurance, its flagship medical malpractice liability insurer; Curi Advisory, its consulting arm; and Curi Capital, a registered investment advisor (RIA). What we all have in common is an unwavering commitment to serving clients. As fierce healthcare advocates, business leaders, and thoughtful partners, Curi offers unmatched access and exudes a deep understanding of specific client circumstances. With exceptional accessibility and dedication, Curi's trusted expertise, ability to form deep relationships, and holistic approach deliver outcomes that are proven, actionable, and meaningful-in medicine, business, and life.

The Role

We are looking for a skilled and experienced self-starter to work on our IT team as a IT Support Technician reporting to our Senior Manager, End-User Computer. As an IT Support Technician, position will be responsible for providing friendly and prompt technical support to Curi team members and guests. This is an entry-level position that offers a great opportunity for those new to the IT industry. Reporting to the Senior Manager, End-User Compute, the IT Support Technician will be the first point of contact for Curi users requiring technical assistance, covering a wide range of IT questions, support, and end-user training.

Key Result Areas

• Respond and resolve user technical issues via chat, email, or phone
• Help with documentation of new and existing policies/procedures
• Collaborate with others who may have varying skillsets to complete assigned work on time
• Easily adapt to changes based on organizational priority
• Diagnose, troubleshoot, and repair operating system, software application, hardware, and related equipment
• Create, maintain, and deploy laptop images
• Test new technology
• MacOS experience

Key Skills

• Strong computer skills and the ability to troubleshoot and diagnose problems
• Excellent written and verbal communication skills
• Curious mindset. Continuous learner and adaptor to new technologies
• Service heart and willingness to go the extra mile to assist employees with technical issues
• Collaborative mindset. Willingness to help teammates, jump in and fill in for one another

Education and Experience

• 1-2 years of experience in a similar role required
• Available to occasionally work on-call / after hours (rotating schedule)
• Reliable transportation for commuting to the Raleigh office
• Associate's degree with an IT focus or completion of a Trade School program preferred
• CompTIA A+ preferred
• Microsoft certification or equivalent preferred
• Apple Certified Support Professional preferred

Our Vision: To be the trusted partner in medicine, business, and life.

Our Mission: By providing valued advice and support, we help strengthen care, mitigate risk, and build financial futures to enhance the lives of those we serve.

Our Values:

ACCOUNTABILITY: We are driven to act, work with integrity, and deliver results.
CURIOSITY: We ask and listen, stay curious, and are eager to learn.
TEAMWORK: We build strong relationships, celebrate success, and partner for greater impact.
INCLUSION: We respect, recognize, and encourage the differences that make us stronger-we are better together.

Built On...
SERVICE COMMITMENT: We demonstrate an unwavering commitment to our clients, business partners, teammates, and communities.

Compensation

The base salary will be commensurate with an individual's work experience and educational background.

Our Benefits

Curi offers eligible team members and their dependents comprehensive health benefits, including medical, dental, vision, and life insurance.Other benefits for eligible team members include education assistance, annual bonus opportunity, 401(k) and employer match, short-term disability, long-term disability, flexible time off, and 13 paid holidays annually.

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