Global Order-to-Cash (O2C) Process Lead

As the Global O2C Process Lead, you will steward our PPG Global Template for Order-to-Cash - governing standards, driving adoption, and shaping how order-to-cash operates across implementations and business-as-usual. You'll partner with the IT Center of Excellence, super users, and business stakeholders to translate requirements into globally consistent, compliant, and scalable O2C processes in SAP S/4HANA. You'll own the O2C process blueprint, evaluate change requests, run impact assessments end-to-end, and guide teams through design, deployment, and stabilization. In BAU, you'll tackle escalations, coach process owners, maintain documentation, and continuously improve KPIs. You will be based on a hybrid/remote schedule and report to the Associate Director.

Key Responsibilities:

• Own and maintain the Global Template for O2C (Order-to-Cash) processes, ensuring global consistency, compliance, and best practices
• Lead governance and process standardization, setting and enforcing global O2C policies and frameworks
• Support ERP implementations, guiding design, deployment, and adoption of standardized processes
• Collaborate with IT Center of Excellence, super users, and business stakeholders to assess requirements and manage system capabilities within template standards
• Evaluate process changes and enhancements, conducting impact assessments and ensuring end-to-end alignment
• Provide expert guidance for business-as-usual order-to-cash requests, addressing escalations and driving continuous improvement
• Maintain process documentation and support training and knowledge sharing

• Monitor O2C Key Performance Indicators to identify improvement opportunities and strengthen process efficiency

Qualifications:

• Bachelor's degree in Business Administration, Finance, Accounting, Economics, Supply Chain, or related discipline

• 7+ years of progressive Order-to-Cash experience, including order management, fulfillment, billing, invoicing, and customer management, with deep expertise in pricing configuration and governance, including at least one full-cycle SAP S/4HANA deployment in the O2C domain
• Hands-on experience with SAP S/4HANA modules relevant to O2C processes, and exposure to tools like Signavio (or similar ) for process modeling
• Strong understanding of global O2C processes, internal controls, and reporting requirements
• Proven track record in process standardization, governance, or template management
• Proven ability to influence without authority in a matrixed environment; skilled with cross-functional stakeholders (Commercial, Sales, Finance, Compliance, Tax, etc.)
• Strong analytical skills; able to define and monitor O2C KPIs and translate insights into improvements
• Clear, concise cross-cultural communicator - comfortable leading presentations, workshops, and making governance decisions

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.