Director of Housekeeping & Laundry

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

• Maintains appropriate staffing levels through effective forecasting, recruiting, selection, hiring, and training.
• Interviews, selects, appraises, coaches, counsels, and disciplines departmental employees in accordance with Loews Hotels standards.
• Develops department leaders and teams through continuous training, performance evaluations, and individualized development plans.
• Schedules management and line-level personnel to ensure proper supervision and operational coverage.
• Conducts daily line-ups, weekly leadership meetings, and monthly departmental meetings to promote communication, engagement, and alignment with hotel goals.
• Oversees the efficient, cost-effective operation of Housekeeping and Laundry/Valet departments, ensuring adherence to Loews service and quality standards.
• Develops and enforces policies, procedures, and performance standards to maintain consistent excellence in cleanliness and presentation across guest rooms, public areas, and back-of-house spaces.
• Coordinates operations with other hotel departments to ensure seamless service delivery and a superior guest experience.
• Establishes work routines and schedules responsive to occupancy, special projects, and emergency situations.
• Directs inventory management for guestroom and F&B linens, terry, uniforms, cleaning supplies, and equipment, ensuring adequate par levels and cost control.
• Oversees laundry production schedules to meet hotel needs and monitors workflow to ensure timely delivery of high-quality linens and uniforms.
• Maintains preventive maintenance schedules for all housekeeping and laundry equipment to ensure safe and efficient operation.
• Develops, manages, and approves departmental budgets, forecasts, and staffing plans.
• Monitors payroll, supply, and utility costs to maintain alignment with established financial goals.
• Controls purchasing, chemical usage, and process costs to achieve optimal productivity and profitability.
• Produces and analyzes reports related to productivity, cost per room, cost per pound, and linen replacement to guide operational decisions.
• Evaluates guest trends, market conditions, and competitive performance to recommend operational improvements that drive satisfaction and efficiency.
• Stays current with industry technology and innovations that improve productivity, sustainability, and quality.
• Ensures that all guest rooms, public areas, and hotel facilities meet or exceed Loews' cleanliness and service standards.
• Responds promptly to guest concerns and service recovery situations, maintaining Loews' commitment to genuine care and satisfaction.
• Partners with department heads to support brand-wide initiatives related to safety, sustainability, and quality assurance.
• Coordinates with the Laundry/Valet Manager to monitor uniform quality, guest valet service, and linen lifecycle management.
• Implements and ensures compliance with the Loews New Hire Training and ongoing Star Service Competency programs.
• Provides ongoing operational and service training to ensure consistency and professional growth.
• Identifies high-potential employees for future advancement and ensures a structured development process.
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible utilizing programs and initiatives implemented by the brand
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Minimum 5-7 years of progressive experience in Housekeeping and/or Laundry management within a full-service or luxury hotel; multi-department oversight preferred.
• Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Proven leadership skills with a record of developing engaged, high-performing teams.
• Strong financial acumen with demonstrated ability to manage budgets and control expenses.
• Expertise in housekeeping and laundry processes, equipment operation, chemical usage, and inventory control.
• Excellent interpersonal, organizational, and communication skills.
• Proficiency in Microsoft Office and hotel systems (PMS, labor management, inventory software).
• Bachelor's degree in Hospitality Management or related field preferred.
• Ability to work flexible schedule to include weekends and holidays