Cash Application Specialist/Analyst

About Mood:

Mood Media is the world's leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

About the Role:

The Cash Applications Analyst's responsibilities will include driving department initiatives with the use of AI. This will include extensive testing of our processes to ensure all works as expected. Running campaigns for remittance updates with the financial institution project in 2026. Analyzing month end reporting and dashboards to find opportunities where Mood can continue to improve. This role is a key support for leadership as well as the AR team, as they help drive continuous improvement in policy and processes.

Some daily duties will include applying payments, refunds and adjustments. These can be checks, EFT or wire payments pending validation in our Integrated Receivables portal. Work with clients and the collections department to reduce the unapplied receipts, and manage email requests and queues to meet SLA's. Daily pull Bank Statements for over eight different accounts. This includes EDI Reporting, Wire Detail Reporting, Previous Day Composites, and ACH/Check Return Reporting. You will need to read these statements to identify the next action items. Creating manual receipts using the output from 3^rd party portal which will involve v-lookup to consolidate required data. Also use a template to extract data from the bank statement to upload in EBS for receipt creation and application. Manually create CAD receipts with exchange rate challenges in applications. Work disputes for credit card chargebacks. Assist with monthly Autopay declines to update or remove clients from Autopay in EBS. Work the credit cards to expire list by contacting clients to update with new expiration dates to retain them on Autopay. Help the team process over 3,000 virtual credit card payments monthly. Support the team with other reconciliation functions, including Cash Management. This role is based out of our Fort Mill, SC location.

About you:

We have a high volume of work. You must be able to multi-task, work independently, and learn quickly. You have Excel experience with VLOOKUP, PivotTables, etc. You can work accurately under tight deadlines. You are detail oriented. You have a great understanding of Accounts Receivable workflow. You have superb written and verbal communication skills. You ask questions and you are a motivated problem-solver. Support leadership drive projects to completion.

Essential Job Functions and Responsibilities:

• Help drive initiatives with the use of AI (credit card processing and receipt applications)
• Testing changes before we implement to production to ensure no interruption of workflow
• Run campaign for clients to update remittance/autopay setup
• Key support for bank transition project
• Collaborate across departments to resolve issues and drive continuous improvement
• Help team reduce unapplied cash receipts
• Work with customers to increase the overall auto application percentage
• Support the reconciliation process of subledger to the bank statements, includes processing returns, chargebacks, etc
• Support cash team with daily duties when needed
• Perform timely execution of month end closing procedures & reporting
• Analyze reporting & dashboards to identify areas for improvement
• Assist with Audit requests
• Support Online portal requests
• Meet or Exceed SLA's for job functions
• SME - Subject Matter Expert for Cash Team
• Other duties as assigned by management

Knowledge/Skills/Abilities:

• 1 - 3 years of related Accounts Receivable/Cash Application experience
• Detail oriented with strong analytical skills
• Advanced knowledge of Excel
• Excellent computer skills including ability to learn new computer software & systems
• Ability to handle high volume
• Outstanding verbal and written communication skills, organizational skills, and the ability to prioritize and multi-task required
• Knowledge of billing and receivable management preferred
• Knowledge of basic accounting principles
• Strong decision making skills with little to no supervision
• Works well with others as team work is essential for success

For further information about Mood Media, please visit www.moodmedia.com.

Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.