New

Digital Account Manager

Spectraforce Technologies

Jan 29, 2026
Job Title: Digital Account Manager Duration: 12 Months Location: Remote Note : If working remote, must maintain a minimum of 200MBPS download and 20 Mbps upload speed. Top 3 - 5 Skills Needed for each role Web/AEM (Adobe Experience Manager) Expertise: Demonstrated, hands-on experience managing, developing, and optimizing web platforms, with a strong emphasis on AEM as a core competency. Digital/CRM Subject Matter Expertise: Proven experience with digital marketing and CRM platforms across channels (web, email, social, mobile); expertise in omni-channel marketing. Cross-Functional Collaboration: Strong experience working in matrixed teams with marketing, agencies, analytics, compliance, and technology partners. PRIMARY FUNCTION / PRIMARY GOALS / OBJECTIVES: The Digital Account Manager I serves as the liaison between the Ad Agency and their assigned accounts. They are responsible for managing the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers. The position leads the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives. KNOWLEDGE / SKILLS * In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc. * Functional knowledge of Digital marketing platforms. * Recommend digital tactics that align with the strategy and goals of the brand. * Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production and archiving. * Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to. * In-depth understanding of how to gather and document digital project requirements, working cohesively with Agency team members to ensure best-in-class execution. * Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL). * Maintain knowledge of guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance. * Demonstrate critical creative thinking and problem-solving skills. * Display clear and concise written and verbal communication skills. * Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload. * Lead, or assist in, the development of annual scope documents and annual forecasting. * Demonstrate leadership in conflict resolution to facilitate effective outcomes. PROJECT/PROCESS MANAGEMENT * Assist with "A" level projects and manage "B" and "C" level projects within assigned business group. * Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved. * Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget. * Act as the digital lead for assigned business group. * Manage or assist in the creation of project estimates and timelines. * Assist with billing and ensure billing is completed on schedule. * Track time daily. * Possess ability to work in a high-volume, rapidly paced environment. ACCOUNTABILITY / SCOPE * Reports onsite to Ad Agency Associate Director, Digital Account Group. * Partners with creative team on project initiatives. * Adherence to all company-wide financial policies. QUALIFICATIONS * Bachelor's degree required. * 8 to 12 years of ad agency account management experience required. * Pharmaceutical industry experience a plus. * Excellent communications skills: verbal, presentation, written. * High energy, positive, organized individual who is comfortable in a high-visibility role. * Ability to manage high volume project scope in a fast-paced creative environment. * Great collaborator with ability to focus on the small details.