Program Manager

Description

Sign On Bonus of $1500

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Retirement Plan

Position Summary

Crossroads Community Services' homeless Day Center, Street 2 Feet Outreach Center is looking for a Program Manager to oversee day to day operations and supervision of staff, interns and volunteers. Street 2 Feet Outreach Center is the single point of access to homeless services for those experiencing homelessness in the Pocono Region, offering showers, laundry, case management services with linkage and referrals to community resources, coordinated entry services, employment programs, street outreach, etc. with the goal of assisting participants in obtaining stable, affordable and safe housing in the community of their choice.

The Program Manager provides leadership to program staff in collaboration with the Program Director. The program manager is directly responsible for ensuring the creation of a safe and healthy environment that fosters communication, a sense of well-being, empowerment and support to the consumers supported by the program. The Program Manager is responsible for overall management of the site/work group they supervise and all staff working in the site/group(s). The Program Manager will act as a role model for employees regarding the expectations of how the job duties should be performed, the attitude to maintain while at work and appropriate interactions with consumers and other professionals. A commitment to the RHD values should be demonstrated as job duties are performed. The Program Manager reports directly to the Program Director.

Essential Duties and Functions

Leadership

• Provide guidance and leadership to case management/outreach staff including supervision as assigned by the Program Director
• Provide Case Manager's training and mentoring that supports staff development and document and address any identified needs for improvement.
• Manage site scheduling including all callouts, no-shows, and time-off requests to provide coverage as needed.
• Assist in interviewing new case management/street outreach candidates.
• Participate in and attend community events and meetings, representing RHD.

Programming

• Respond appropriately to crisis situations by notifying the appropriate persons, completing/submitting incident reports.
• Report any medical concerns to the unit leadership.
• Network and collaborate with community providers to develop program and services
• Overall day to day Management of site

Administrative

• Manage, monitor, and reconcile all site and consumer related expenditures.
• Oversee the maintenance, upkeep and safety of the physical site and site vehicles, reporting needed repairs, upkeep and conditions to the Unit Director.
• Monitor and ensure the timely completion of all site documentation (case notes, inventories, incident reports, assessments and housing stability plans, etc.) and communicate issues and/or problems directly to Program Director.
• Ensure site is prepared for licensing/monitoring visits including consumer files and physical site.
• Donation Management and tracking
• Data tracking and reporting as requested and required
• Other duties as assigned.

Requirements

Qualifications

• Bachelors Degree with minimum 5 years' experience working with adults with IDD/Behavioral Mental Health Diagnosis/Drug and Alcohol Recovery Programs/Homeless population
• 2 years Supervisory experience or equivalent education and work experience.
• Demonstrates a strong working knowledge of the appropriate regulations, RHD values and program policies and procedures.
• Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job.
• Valid Driver's License and personal vehicle with state minimum liability insurance coverage.
• Subject to employment screenings, including FBI clearance, if applicable.

Physical Requirements

• Required to lift, sit, stand, and/or walk for extended periods of time and as necessary to assist individuals in service with their daily needs and support of street outreach staff.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.