Senior Analyst, Process Compliance and Quality

About Grainger

As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, We Keep the World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we are dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we are looking for passionate people to join our team as we continue leading the industry over our next one hundred years.

Position Details

Core to Grainger's value is our ability to get our customers what they need, when they need it, delivering 30M+ shipments to our 4.5M customers from an extensive network of 250+ distribution centers and branches. The Operations Support team drives the success of this fulfillment network by providing clear visibility into operational health, identifying, and driving performance improvements to ensure Grainger delivers the best service to our customers at the lowest cost.

As the Senior Analyst, Process Compliance & Quality you will perform projects and activities focused on building and maintaining a system for process governance and operational compliance that measures and drives standardization and process health across our fulfillment network, ensuring our operations perform consistently and deliver at a high level of quality. Scope of work will include defining measures for process health and consistency, implementing effective measures and inspection, supporting initiatives to eliminate process variation and waste, and executing a well-governed system for process documentation and maintenance.This role will support a strategic and enterprise-wide scope with significant impact to our distribution operations, and as such will have high visibility and exposure to leaders and team members at all levels.

The anticipated base pay compensation range for the position is $78,200.00 to $130,400.00. This position is eligible for participating in our short-term incentive program in accordance with the terms of the applicable plan. The range provided is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

You Will

• Drives initiatives and executes processes to create and maintain effective process governance across our DC and branch network, including documentation, maintenance, and monitoring of core processes.
• Supports the build and monitoring of a robust quality management system that efficiently leverages metrics and inspection to evaluate the health of our end-to-end fulfillment processes.
• Leverages process expertise to identify measures to systematically evaluate and detect process deviation and performance variance.
• Detects system waste and rework, supporting root cause analyses as needed to inform mitigation and remediation measures that may include process change, training and coaching.
• Partners appropriately to support initiatives and solutions to improve performance and operational health.
• Supports internal and external audit processes as needed to ensure successful compliance.
• Supports maintenance of a process for document governance, ensuring all operational processes are clearly defined, well documented and effectively maintained.

You Have

• Bachelor's degree, preferably in science or engineering. MS, ME or MBA preferred.
• 3-5 years of experience in Process Improvement, Quality Management, Operations, Change Management, Business Transformation or similar.
• Demonstrated operations, analytical, and problem-solving skills including KPI development, reporting, and root cause analysis.
• Proven experience supporting process improvement and change management initiatives with a track record of successful outcomes.
• Demonstrated end-to-end thinking while executing tactical change.
• Ability to collaborate cross-functionally and achieve buy-in across a variety of levels and departments, including senior leadership, technical personnel, and specialists.
• Strong communication skills with the ability to present to various levels and groups.
• Industrial Distribution or Business-to-Business experience preferred.
• High levels of organization and strong attention to detail.
• Flexibility to travel up to 25% of the time across North America most of which would be in the United States of America.

Rewards and Benefits

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out the highlights below and review all our benefits at GraingerTotalRewards.com.

• Medical, dental, vision, life, and pet insurance plans and six free sessions each year with a licensed therapist to support your emotional wellbeing.
• Six percent company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

DEI Statement

Grainger is an equal opportunity/affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic.

Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.