Program Manager

100% On-site (Arlington)
Active Top Secret
PMP & Sec+ CE required

Nationwide IT Services (NIS) is seeking a qualified Program Manager for a potential opportunity with the Department of Defense. The Program Manager (PM) will oversee all activities conducted under the contract, acting as the primary liaison to the client while supervising and managing all NIS staff involved.

The PM will serve as the sole point of contact for the government Contracting Officer (CO) and the Contracting Officer Representative (COR), taking charge of program and schedule management. Additionally, the PM will fulfill the role of Transition Manager during both thetransition-in and transition-out phases. Availability during standard business hours is expected.

Position Overview:
As the Program Manager, you will lead a team of professionals to analyze, improve and implement enterprise service management processes in alignment with Information Technology Infrastructure Library (ITIL) and ISO/IEC 20000 processes. The Program Manager will be responsible for management and oversight of all activities performed by contractor personnel, including subcontractors, to satisfy the requirements of this project.

Duties and Responsibilities:

• Meet all Service Level Agreements (SLA)s IAW the SLA schedule. The incoming contractor shall meet the SLAs for the corresponding service. The contractor shall refine previous SLAs, define appropriate new SLAs, and implement ongoing performance-based metrics against these objectives iteratively over the life of the TO. This shall be outlined in the SLA and reported in the Monthly Program Status Report (MPSR).
• Employ ITIL-based service-level management processes and monitor and report on service management levels throughout the period of performance.
• Provide personnel, tools, and processes to monitor, manage, and regulate performance and security and continuously optimize performance.
• Conduct meetings and provide deliverables IAW the Government-approved delivery schedule.
• Provide methods used to meet the Government's SLAs and reportresults.
• Provide methods for improving service-level management and operating more efficiently, including proactive, ITIL-compliant service enhancements and problem avoidance.
• Provide methods for maintaining relationships with other contractors.
• Provide methods for developing metrics and Key Performance Indicators (KPIs).
• Build strong relationships with both internal and external IT services teams (IT Service owners, stakeholders, project teams and offices) and senior management to ensure IT services are meeting the overall strategic goals.
• Convene a monthly Technical Status Meeting with the stakeholders to inform all stakeholders of the monthly activities and MPSR, provide opportunities to identify other activities and establish priorities, and coordinate resolution of identified problems or opportunities.
• Create and maintain an IT Service Management (ITSM) Plan describing the Service Management System, how ITSM will be managed, supporting policies, and the overall service delivery.

• Experience managing, as a Program Manager, a Federal Government IT project and providing CSI, and providing managed services similar to the requirements of the project.
• Experience managing a Federal Government IT cost-type contract.
• B.S. in relevant field of study (
• Experience with ITSM tools and processes.
• Experience on at least one Service Management tools like BMC Remedy, BMC Remedy, ServiceNow, HPSM or any other equivalent industry standard ITSM tool.
• Strong analytical, communication, presentation and documentation skills.
• Good client-interfacing skills, Customer and service focused approach.
• Knowledge of Microsoft Excel, Power Point and SharePoint

• Required:
  • A minimum of ten years of relevant experience.
  • Bachelors Degree in relevant discipline.
  • Active Secret Clearance / Top Secret preferred.
  • An active Project Management Institute (PMI) Project Management Professional (PMP).
  • An ITIL Intermediate Level Certification.
  • Information Assurance Management (IAM) Level III.
• Experience and knowledge of FISMA and respective security controls.
• Experience applying IT systems security methods and techniques to systems designs.
• Experience in alternatives analyses and implementing complex technical solutions.
• Experience in the following SLAs:
  • IT Service Management
  • Managed Services
  • Technical Refresh Support

• BMC Remedy / Service Now / ITSM or any other industry standard ticketing tool.

Our competitive benefits package includes medical and dental coverage, 401k plan with employer contribution, paid holiday, vacation and sick leave, metro-check program, and tuition reimbursement. If you enjoy being a part of a chance to work with bright, highly motivated people dedicated to excellence, please apply today!

Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics