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Supervisor, Vehicle Operations Logistics - Manheim Baltimore-Washington

Cox
$59,700.00 - $89,500.00 / yr
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, Maryland, Elkridge
Jan 10, 2025
This position manages the overall operation and administration of all vehicle check-in, inspection (ECR) functions (Dealer, Commercial, & Specialty), and photography. Key responsibilities include scheduling appropriate staffing to match the flow of incoming vehicles, facilitating training activities to assure timely delivery of accurate, high quality vehicle data, condition information & digital imaging. Direct activities of vehicle entry check-in function to ensure vehicles are recorded in AS400 properly and in a timely manner. Manage and direct the documentation of vehicle condition writing and condition report and/or computer data entry. Maintain and develop vehicle entry check-in function staff and inspection function staff by recruiting, selecting, orienting, and training employees and by providing educational opportunities. Plan and coordinate all skill-based training of inspector and check-in workforce including the Inspector Certification Program (ICP) in coordination with the national trainer. Ensure employees are given opportunity to advance their ICP levels as per the ICP Guidelines. Actively engages all departments and management team within the operating location and Ml field management to effectively ensure compliance of SLA Requirements and completion of high-quality condition reports efficiently as possible. Work with vehicle entry check-in, inspections employees, and photographers to provide quality service and product to customers in efforts to meet Manheim key performance targets. Provides quality service and interacts with dealers to resolve customer complaints or any other problems that may arise. Requisition equipment, materials and supplies for the Vehicle Entry Dept. and oversee maintenance and protection of department equipment. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Ensures employee compliance with auction and government work rules. Provide motivation while coaching and counseling employees. Counsel and discipline employees, as necessary. Analyze, compile, and conduct regularly scheduled performance reviews for onsite employees with input and assistance from the Operational Excellence support managers. Complete physical audits as prescribed by Manheim Inspections QA Program. Review arbitration results to identify training and or counseling needs. Review vehicle condition reports and vehicles with customer / client representatives to provide for specific needs. Forward client specific requests that vary from lnSight ECR standards to Manheim Operational Excellence for review. Perform Quality Audits to Manheim QA program standards. Adhere to Manheim and NAAA standards and policies. Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. Enforce all company policies and procedures related to employee and customer conduct. Qualifications: High School Diploma/GED and 5 years' experience in a related field (automotive shop preferred). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience. 1+ year of experience in management, supervisory, or lead role. Experience in automobile industry or the Auction business. Strong communication and interaction skills. Competent supervisory and organizational skills. Experienced computer and software knowledge. Safe drivers needed; valid driver's license required. Ability to drive vehicles with standard and automatic transmission. Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb. Manual dexterity, repetitive motion tasks. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. Work Environment: Occasional exposure to moving mechanical parts hazard, electrical shock hazard and toxic or caustic chemicals. Moderate noise level. Exposure to all weather conditions Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support. Perform other duties as assigned by management. USD 59,700.00 - 89,500.00 per year Compensation: Compensation includes a base salary of $59,700.00 - $89,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.