Front Desk Agent - Cape Fox Lodge

Cape Fox Lodge needs a new team member! We are seeking an enthusiastic and professional Front Desk Agent. Someone who enjoys taking care of guests and handling the required back-office tasks will find this position to be a good fit. The Front Desk Agent is responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. This role requires accuracy with daily accounting procedures. Work hours may vary.

Duties Include:

• Greet, register, and assign rooms to guests of Lodge
• Verify customers' credit and establish how the customer will pay for the accommodation
• Keep records of room availability and guests' accounts via computers
• Compute bills, collect payments, and make change for guests
• Perform simple bookkeeping activities, such as balancing cash accounts
• Issue room keys
• Review accounts and charges with guests during the check-out process
• Post charges, such those for rooms, food, liquor, etc. to ledgers using computers
• Transmit and receive messages, using telephones or telephone switchboards
• Contact housekeeping or maintenance staff when guests report problems
• Make and confirm reservations
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Record guest comments or complaints, referring customers to managers as necessary
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Arrange tours, taxis, or restaurant reservations for customers
• Deposit guests' valuables in hotel safes or safe-deposit boxes
• If qualified, may drive hotel shuttle van to transport guests to and from airport ferry and other transportation facilities