Channel Development Specialist

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

Competitive salary and bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities with outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us Out: Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY

What you will do

The Channel Development Specialist proactively maintains ongoing relationships with key customers and sales staff, supporting the sales process with issues identification and resolution, marketing communications, training, data analysis and reporting, etc. The Inside Sales Associate will report to the Senior Sales Manager for Ducted Systems Parts business and will interact extensively with the DS Parts Customer Service, Marketing, Materials Management, Operations, and Warranty Administration teams and with the DS equipment sales team(s) for their assigned channel(s). The Channel Development Specialist will proactively identify parts sales opportunities within their base and work with the Channel Sales Manager in helping to secure these opportunities.

How you will do it

• Proactively maintain positive, personal relationships with customers and internal staff.

• Regularly contact customers to support customer parts goal achievement, identify and develop sales opportunities, and resolve service issues.

• Create and distribute frequent customer-facing communications and occasional presentation materials.

• Follow up with customers on sales and marketing initiatives.

• Train customers on system tools (esp. Parts Navigator and Order Navigator applications).

• Fulfill occasional field requirements for customer-specific ad-hoc sales and performance reporting, recommended to stock lists, marketing collateral materials, etc.

• Periodically review open order reports and otherwise proactively identify and resolve issues before they are raised by customers.

• Occasional travel (<5%) may be required for training, customer or industry events, joint sales visits with outside sales team members, or independent sales visits.

What we look for

Required

• High School Diploma or equivalent required.

• Minimum 3 to 5 years' experience and a proven track record of accomplishment in inside sales or customer support roles.

• Ability to calculate discounts and margins, to apply concepts of basic algebra, and to solve practical problems.

• Effective interpersonal skills and perseverance under stress.

Preferred

• Working experience with OpenGlobe (Salesforce), email marketing, social media marketing, e-commerce, SAP operating system.

• Familiarity with two-step distribution in HVAC or a related trade, preferably including repair parts and warranty experience.

• Associate's or Bachelor's Degree.

#LI-MJ1

#LI-Onsite