Patient Access I - Central Scheduling Unit

Wentworth-Douglass Physicians Organization (WDP)
United States, New Hampshire, Dover
121 Broadway (Show on map)
Jan 03, 2025
The Patient Access representative will be responsible for the scheduling and registration functions for Wentworth Douglass Health Systems (WDHS). The individual specializes in providing exceptional customer service, creating new patient medical records, verifying insurance eligibility, collecting demographic information and offering applicable documents. The Patient Access representative must be able to hold in-depth financial conversations with patients in order to provide cost transparency and improve financial success of the organization. The Patient Access representative is typically the first point of contact for patients entering WDHS and is responsible for managing both in and outbound calls as well as scheduling and registering patients for services utilizing enterprise-wide computer-based systems. All Patient Access staff will effectively communicate and collaborate with both internal and external customers in a team environment to ensure effective and accurate patient scheduling, registration, billing and ultimately the overall financial success of the organization. In addition, they will maintain a focus on customer service and patient confidentiality as well as Key Performance Indicators (KPI) to align with WDHS and Partners Revenue Cycle Patient Access Standards. Qualifications Experience Minimum Required * Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education. Experience Preferred/Desired * Previous experience in a healthcare setting. * Preferably in a hospital setting Education Minimum Required * High School Diploma or equivalent experience minimum of 1 year working in a customer service setting Special Skills Minimum Required * The ability to multi-task in a fast-paced environment. * Present in a calm, professional manner. * Requires the knowledge and ability to utilize various computer and on-line applications. * Offer exemplary internal and external customer relations. * Strong relationship building skills. * The knowledge of medical terminology and insurance authorization. * Good communication skills, both written and verbal. * Have a general understanding of the impact Patient Access has on Revenue Cycle. Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research. Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.