The Practice Assistant II plays an essential role in ensuring efficient department operations, high-quality patient service, and support for clinical and administrative activities.
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling) at the highest competency level.
- Utilize knowledge of HMOs, managed care, and other third-party insurers, and troubleshoot insurance issues as appropriate.
- Assist with training and orienting staff as needed.
- Provide cross-coverage as needed.
- Assist with special projects as directed.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Other duties, as assigned.
- Ensure daily coverage of BWH Center for Pain Medicine phone lines.
- Schedule appointments for new and return patients.
- Greet patients in a warm, welcoming, and respectful manner.
- Obtain and verify patient demographic & fiscal information.
- Verify if an active referral is in the system if the appointment requires one.
- Meet eReferral scheduling expectations set by the Hospital.
- Ensure accuracy of all new patient records and testing associated with appointments.
- Perform other duties and tasks as requested by the Manager/Supervisor to ensure the efficient overall performance of the Pain Center.
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Qualifications - External
- High school diploma or GED required; post-high school education preferred.
- A minimum of one year of applicable work experience is required.
- Additional training in office systems is preferred.
- Knowledge of practice operations and standards.
- Understanding of procedures including filing, copying, scanning, printing, and faxing.
- Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
- Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
- Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
- Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
- Ability to type and enter data at an entry-level. Entry-level understanding of applicable systems.
- Understanding of the appropriate use and importance of related forms.
- Basic understanding and use of medical terminology.
- Basic comprehension of insurance types and referral process.
- Basic comprehension of registration and fiscal information.
- Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
- Excellent customer service skills.
- Ability to prioritize workload when processing referrals and authorization requests per guidelines and within specified turnaround timeframes.
- Ability to process a high volume of requests with a 95% or greater accuracy rate.
- Effective collaborative skills.
- Strong oral and written communication skills.
- A strong working knowledge of Microsoft Office products.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Brigham and Women's Hospital
Jan 01, 2025