Responsible for administrative procedures associated with psychiatry consultation services. Under the general supervision of Operations Manager and Clinical Director of the Consultant Service, this position required the ability to provide appropriate administrative support to physicians and administrators in this department. He/she will also be responsible for helping with the Consultation service as well as a wide variety of projects related to program coordination, academic activities, and strategic planning. this position requires a detail-oriented candidates with superior follow through and organizational skills. Requires maintaining solid working relationships with a variety of physicians, administrators and staff throughout the department.
- Coordinates administrative support to the consultation service.
- Manages all incoming calls/pages for consultation service
- Pages physicians and updates patient lists for clinical service; works collaboratively with the administrative physician to maintain daily consultation service patient coverage as well as updating paging calendar, sending oncall schedules.
- Maintains databases of all consult service visit tracking including accurate data entry, compiles non billable lists for tracking.
- Responsible for monthly consultation service schedule including uploading to service and sending to the service. Updating and maintaining service schedule with any last-minute changes.
- Responsible for collecting data used for internal tracking, includes but is not limited to number of consult patients seen by service/type.
- Provides calendar support for the Vice Chair and Medical Director of the Consultation Liaison Service, as well as the Medical Director of the Consultation Liaison Service at Brigham and Women's Faulkner Hospital.
- Dictation of letters and other correspondence for all providers on the service. Obtaining notes for quarterly OPPE/FPPE.
- Help to update and manage the Service website ensuring accurate information in timely a manner.
- Receives and distributes mail/faxes.
- Acts as a resource with the department's policies and procedures responding to a variety of inquiries applying knowledge of established operations.
- Maintains good communication with and reports problems to the Operations Manager
- Participates in special projects as assigned by Operations Manager maintains flexibility regarding workload and the needs of the service.
- Performs other duties, tasks, and projects as requested to ensure the efficient overall performance of the practice, including cross-coverage of the Program Coordinator and back up to the Operations Manager as necessary.
- Performs all other duties and tasks as requested by the Operations Manager and Medical Director to ensure the efficient overall performance of the practice.
- Associates degree and/or comparable experience required
- Experience working in a health care facility preferred
- Demonstrated customer service skills, including the ability to use appropriate judgement, independent thinking and creativity when resolving issues.
- Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
- Ability to effectively handle challenging situations and to balance multiple priorities.
- Knowledge of continuous quality improvement and ability to analyze work processes
- Excellent verbal communication skills.
- Excellent organization skills
- Able to communicate effectively in writing.
- Ability to use personal computers and select software applications.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Brigham and Women's Hospital
Jan 01, 2025