Operations Manager

SUMMARY

Overall responsibility/accountability for all aspects of day-to-day operations, to facilitate the maximization of resources for customer satisfaction, productivity, schedule adherence and economic goals by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist management in all aspects of the operations as directed, and assume duties and responsibilities of the Manager in his/her absence.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies and procedures to achieve overall objectives.
• Oversee daily activities of associates to maximize scheduling and real-time utilization of human resources, including hiring, retention, professional development, and termination, as well as accountability and performance expectations, standards of performance and reviews, salary adjustments, transfers, promotions, while fostering a cooperative working environment to maximize morale, productivity, and efficiency/effectiveness.
• Properly train associates in customer service, operational procedures, time completion and on-the-job safety.
• Documenting associate corrective actions (including progressive discipline) taken to improve associate performance.
• Conducting audits of associates to ensure procedures are being followed.
• Maintain a courteous and professional working relationship with all customers, vendors, company sub-ordinates, co-workers, supervisors and managers.
• Provide prompt communication to Manager of all operational issues, including corrective action or alternative suggestions when necessary
• Provide input for future process improvements
• Participate in daily, weekly, monthly and/or annual planning processes as needed
• Create, implement and maintain strategies for maximizing profitability.
• Manage expenses.
• Ensure accounts payables and receivables are processed within the established time parameters.
• Maintain a clean, neat, professional appearance at all times.
• Accurately complete and submit associates' time records, according to the payroll requirements, and quickly resolve payroll inquiries and corrections.

SUPERVISORY RESPONSIBILITIES

Manages subordinate supervisors who supervise 2 to 50 or more employees. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations: Current valid applicable provincial drivers license.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

Ability to stand, walk, run, sit, climb, balance, stoop, and kneel. Able to occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other:
Able to transfer/relocate to another facility/location without notice at any time. The position may require travel between Canada and the USA, when required for business reasons.

Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment.

Salary:

We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.

Benefits:

For full-time employees, we offer a comprehensive benefits package that is subject to elections and eligibility that includes Medical, Dental, Vision, Disability, Health Savings Accounts and/or Flex Spending Accounts, Employee Assistance Program, Employer-Provided Life Insurance, Employer-Provided AD&D, Voluntary Life Insurance and AD&D, Personal Accident Plan, Tuition Reimbursement and a NQ Deferred Compensation Plan. We offer 8 paid holidays per calendar year, as well as Paid Vacation once eligibility requirements are met. Sick pay is available pursuant to the required state and local laws.

We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.