Telemedicine Support Associate

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

• High School Diploma PLUS four (4) years of IT experience, including three (3) years in video conferencing, telemedicine, or technical support center services.

Preferred Qualifications:

• Bachelor's Degree in Information Technology or related field PLUS three (3) years supporting video conferencing equipment (e.g., Polycom, Cisco, RadVision) or network engineering equipment (e.g., Brocade, Cisco, HP, Juniper), telemedicine, or technical support center services.
• Certifications: Cisco CCNP Collaboration, Brocade BCNE, CTS-I, CTS-D, CTS, Polycom University Certification, or other vendor training courses.

Additional Information:

Responsibilities:

• Provide technical support for video and telemedicine equipment, including computers, cameras, stethoscopes, and microphones.
• Monitor and maintain the statewide telemedicine network, ensuring equipment and network performance, and resolve or escalate issues to UAMS, eLink, or vendors.
• Support scheduled and ad-hoc conferences and assist UAMS and Arkansas eLink partners with telemedicine and video conferencing needs.
• Collaboration and Professionalism
• Exhibit professional behavior and foster a collaborative approach with team members, end users, leadership, and vendors.
• Stay updated on industry trends and maintain relevant certifications to improve competency and support organizational goals.
• Edit and repost conference/event recordings with accurate start/end times and appropriate naming conventions.
• Provide Tier I and II support for telemedicine and network equipment, including PACS access and troubleshooting for physicians and staff.
• Assist with workstations and peripherals on-site and remotely.
• Other Duties and Professional Performance
• Participate in quality improvement initiatives, ensure timely handoffs of information, and contribute to the success of team IT deliverables.
• Maintain punctuality, attention to detail, and proactive responses to organizational needs.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.