Director - Federal and State Programs

Lubbock

39710BR

Student Financial Aid

Position Description

Directs, plans, coordinates and supervises the operation and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Serves as liaison with university personnel and community at large. Works under general supervision with broad latitude for initiative and independent judgment.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and/or College

Major/Essential Functions

• Manage and oversee the team primarily responsible for awarding, troubleshooting, reporting, and reconciling federal grant and work programs; e.g., Pell, SEOG, IASG, Federal TEACH Grant, and FWS.
• Supervise a team of financial aid staff, providing guidance, training, and support to ensure high-quality service delivery to students and families.
• Manage and oversee team primarily responsible for federal and state loan programs including Federal Direct Loans and Federal Plus Loans, as well as state and private loan programs.
• Assess, develop, and implement policies and procedures to streamline financial aid processes, ensuring efficiency and compliance with federal, state, and institutional regulations.
• Coordinates team training needs and provides ongoing staff development related to federal, state, and institutional regulations/policies and practices.
• Expects, demonstrates, and ensures a high level of service excellence to internal and external constituencies.
• Serve as a member of Student Financial Aid and Scholarships leadership team. Work with other leadership to improve processes and create a collaborative work environment. Represent SFAS at events as needed.
• Responsible for monitoring system rules and set up for processing student financial aid ensuring accuracy and efficiency.
• Assume responsibility for critical decision-making and leadership tasks, maintaining continuity of operations and upholding the office's standards of excellence.

Required Qualifications

Bachelor's degree in related area required plus five years progressively responsible management experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

• Experience working in a leadership or management role within a financial aid office.
• Familiarity with financial aid software systems such as Banner
• Demonstrated commitment to professional development, and staying current with the industry trends and regulations.
• Experience understanding and interpreting financial aid and enrollment management data.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Special Instructions to Applicants

Must be able to access all federal and state financial aid system websites in order to perform the essential functions of this position. Must not be in default on student loans, which will prevent access to these systems (NSLDS, COD, etc.).

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Monthly

Minimum Hire Rate

4413.92

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

M-F/8-5; Peak Seasons in August and January

Grant Funded?

No

Job Group

First line Managers

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.