BDG Sales Support Coordinator

As a Sales Support Coordinator, you will be an integral member of the Business Development Group (BDG) team, reporting directly to the Senior Director of Business Development. In this critical support role, you will contribute to the team's success by streamlining operations and ensuring the efficient achievement of strategic objectives

This position collaborates with customers, Business Development Managers, and other internal departments to deliver on Oticon BDG's unique value proposition, while supporting growth. The Sales Support Coordinator is responsible for executing a range of administrative tasks, engaging directly with customers, and providing critical support to maintain seamless department operations. Collaborating closely with the BDG team, this role plays a pivotal part in delivering an exceptional customer experience, fostering strong relationships, and driving growth within our contractual accounts

Manage and coordinate schedules, appointments, and travel arrangements for sales team members
• Onboard new customers and provide ongoing updates regarding progress and compliance to their agreements
• Answer customer questions and resolve concerns via phone calls and email
• Prepare and distribute sales reports, presentations, and correspondence
• Assist in the preparation and organization of meetings and training events, in collaboration with the Events department
• Collaborate with the team on the development of training materials to support customers' clinics and staff
• Participate in conference calls and webinars to relay information and train customers and colleagues
• Develop and implement an organizational system to standardize BDG materials and resources
• Maintain and update customer lists, sales records and other data
• Point person for internal staff projects and questions related to BDG, serving as a liaison with Partner Setup, Finance, Meeting & Events, Marketing, and Sales to ensure an excellent customer experience
• Manage internal newsletter process, including compilation of content, formatting and design
• Responsible for gathering, basic analysis, and submission of due diligence documents
• Create and implement a system for tracking customer agreements from lead to execution stage
• Responsible for maintaining and updating information in Salesforce in relation to BDG Contracts

• Experience: Minimum of three years in a related role, with preferred experience in the hearing aid industry.
• Time Management: Exceptional ability to manage time effectively and prioritize tasks to meet deadlines.
• Organizational Skills: Strong organizational aptitude with meticulous attention to detail.
• Communication: Outstanding written and verbal communication skills.
• Professionalism: High level of discretion, confidentiality, and professionalism.
• Collaboration and Independence: Proven ability to work both independently and collaboratively within a team environment.
• Adaptability: Strong problem-solving skills and the ability to navigate shifting priorities in a dynamic environment.
• Fast-Paced Environments: Demonstrated success in similar roles within fast-paced settings.
• Technical Proficiency: Advanced proficiency in MS Office applications, including OneDrive, SharePoint, Excel, and PowerPoint.
• CRM Expertise: Familiarity with CRM platforms, such as Salesforce.

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