Housing & Amenities Coordinator - PRN (as needed) - Evenings/Weekends

The Housing & Amenities Coordinator must be able to work in a very fast paced department in a hospital setting. This individual will create a customer-focused environment to cater to the unique needs of the patients and their families. Will act as a liaison between staff and families to coordinate and provide non-medical services (i.e., hotels, airlines, general support, etc.). This individual must possess exceptional customer service skills as well as strong written and oral communication skills. Must possess the ability to resolve problems and respond in a positive, productive manner using sound judgment. Should be comfortable working independently and with a team. The Housing & Amenities Coordinator will provide administrative and program support to plan, implement and coordinate housing, travel programs, and amenities as needed, and to administer policies and procedures as well as office management.

This is a PRN (as needed) position. This position will provide coverage on evenings and weekends for urgent requests for hotel accommodations and travel for CNH families.

• Serve as a liaison with internal departments, stakeholders, and external collaborators and stakeholders; provide support with project management activities.

• Act as a point of contact for referring families to help to coordinate housing and travel plans, provide directions, assisting with hotel and transportation arrangements and help family navigate through CNH.

• Work with leadership to develop and implement unique programming to meet the needs and expectations of CHN families.

• Coordinate regular assessment of family needs through surveys.

• Work closely with Patient Experience leadership in all aspects of program development and implementation.

• Coordinate program tasks consistent with workload requirements and available resources.

• Recommend and participate in development of new processes and systems to meet program needs.

• Continuously validate and verify information needed for decision making or documentation.

• Collaborate with Social Workers, and other CNH staff to identify and triage patients families and establish appropriate level of housing.

• Create a customer focused environment that caters to the unique needs of parents/caregivers and patients.

• Identify underlying system problems or obstacles in delivering service and participates in developing a plan of action that will result in improvement.

• Maintain records, gather data and provide program evaluation reports regarding participation levels and all other relevant outcomes.

• Monitor Housing requests and validate criteria for lodging assistance. Make recommendations and place reservations for families accordingly.

• Serve as a resource for all patient experience team members and completes additional duties as assigned.

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance