Senior Retail Quality Coordinator

RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY

Retail Quality was formed in 2018 to process replacement orders and support our retail affiliate network. We are growing and changing each year! Senior Coordinators represent Retail Quality as subject matter experts in meetings or projects, conduct coaching and training for retail and fellow coordinators, draft standard work and identify areas of continuous improvement, and backup Supervisor during PTO. Strong candidates would thrive in a fast-paced work environment, apply critical thinking on the fly, and are capable of balancing multiple projects and expectations. Work from home flexibility with in-office commitment as needed.

PRIMARY RESPONSIBILITIES

• Subject matter expert for product reorders. Represents Retail Quality on strategic projects and initiatives by providing information and completing testing.
• Uses strong written and verbal communication and negotiation skills to respond to customer inquiries including warranty coverage challenges and backorder resolution. Assists with creation and maintenance of standard work.
• Assesses, approves, and processes reorders. Communicates with retail when coverage is denied.
• Uploads and distributes pictures while ensuring defects are coded correctly. Assists quality team in identifying project or process gaps. Identifies emerging quality issues. Provides reorder reports as requested.
• Assists retail with expediting complex escalated reorders utilizing extensive knowledge of lead times, logistics and supply chain capabilities.
• Assist with team best practice sharing. Able to facilitate single point lessons and small kaizens. Trains CSRs, customers and business partners on standard work and reorder fulfillment processes.
• Provides backup coverage for Supervisor during absences.

QUALIFICATIONS AND SKILLS:

• SME of delivery partner and customer needs and issues relating to the fulfillment process, retail and supply chain processes.
• Ability to understand complex product including failure modes. Ability to understand complex technical product specification and train others.
• Problem Solving/Opportunity Identification and able to implement change.
• Ability to quickly assess situations and respond quickly and close process gaps.
• Advanced computer skills including MS Office and proficient typing abilities.
• Strong written and verbal communication skills. Ability to negotiate and presentation/facilitation skills. Ability to present, coach and train team members and create standard work documents.

CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most. It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development and tuition reimbursement opportunities
• Charity contributions
• Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state, and local laws.

Not open to sponsorship: "At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.