Administrative Support Associate - Journey

The Office of Undergraduate Admissions is the primary point of contact for a traditional first year student, transfer, or non-traditional adult student seeking admission to East Carolina University. The office is responsible for identifying and recruiting potential applicants with outstanding academic ability and potential and assisting in the application process to completion.

Percentage of Total Time: 30%
To provide various levels of support to the transfer admissions team and prospective students. Assist with answering prospective student inquiries through phone, email, and text. Will work with many adult student populations including transfer, post-baccalaureate, readmit, second degree, visiting, and more. Assist with targeted communication to students in various stages of the admissions process. Will assist with general office operations, customer service, managing the Transfer Portal, event coordination, and other duties as assigned. Will manage and provide support for student workers.

Percentage of Total Time: 30%
Manage student data and information systems. Must be familiar with managing multiple databases. Will need an understanding of research and data collection. Will be responsible for managing the new transfer portal. As a part of managing the transfer portal, will need a basic understanding of credit evaluation and will provide pre-admission advising. Will need to have a thorough knowledge of the Comprehensive Articulation Agreement ( CAA) and other transfer related agreements. Will review data to ensure its accuracy. Will adhere to policies and laws regarding the handling of confidential records.

Percentage of Total Time: 30%
Provide outstanding customer service to guests who call and/or email the transfer team. Aspects of advising will be extensive and will require good problem-solving skills to better assist students. Provide timely and accurate information or direct caller to the appropriate ECU office. Use CRM system to look up application status to verify receipt of transcripts and other relevant information. Send targeted communications to prospective students. Help manage the transfer email inbox as well as download transcripts and transfer them to the Z-Drive. Perform other office duties as assigned.

Percentage of Total Time:10%
Assist with coordinating on-campus and online events. Help with coordination of special projects. Serve as back up for off-campus recruitment events and presentations when no counselor is available.

This position is contingent upon available funding.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

None

Experience with database systems.
Strong customer services skills.

None

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.