Sales Support Manager

Location:

ESSENTIAL FUNCTIONS:

Leading the team and Managing the processes that:

• Services existing accounts; obtains orders; and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers/prospects by traveling throughout territory or talking with customers on sales floor or telephone.

• Submits corrections for any errors, including misapplied payments, reversed late charges, and over payments.

• Obtains approval from credit department for new accounts.

• Resolve customer complaints by investigating problems, developing solutions, preparing memos/reports, and making recommendations to senior leadership.

• Protects operation of company by keeping financial, production, sales and marketing information and plans confidential.

• Maintains the corporate image and philosophy in all contact with co-workers, customers

• Interacts with the District Managers to ensure that the commitment to excellence is carried out through the customer experience

ADDITIONAL RESPONSIBILITIES:

• Up to 75% travel Required

• Other duties and projects as assigned.

• Support the branch with administrative tasks.

EDUCATION AND EXPERIENCE:

• 5+ years of customer service experience

• 2 or 4 year degree in Business, Customer Relations, Marketing Management

• Working experience with SAP and other computer order entry system.

• Computer proficiency with Word & Excel

• Frequent bending. Prolonged standing or sitting. Frequent finger manipulation required for typing, computer and/or calculator.

• Excellent customer service & communication skills

• Ability to work independently and under some pressure to meet deadlines

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention detail.

• Working knowledge of business English, spelling, and arithmetic; office practices and procedures; departmental rules and regulations.

• Ability to understand and carry out oral and written instructions and to request clarification when needed.

• Ability to apply mathematical concepts such as fractions, percentages, rations, and proportions to practical solutions.

• Ability to read speaks, write, spell and understand the English language.

• Moderate work processing skills including windows.

• Ability to work independently and under some pressure to meet deadlines.

• Must be able to work with a wide variety of people with different personalities and background.

• Must be able to operate in a drug-free workplace.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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