Office Coordinator, Housing Operations & Administration

Office Coordinator, Housing Operations & Administration-Housing and Residential Life

About Housing and Residential Life

Cornell's on-campus living experience is comprised of two systems that operate separately, the Office of Housing and Residential Life (HRL) unit (buildings on North and South campus) within Student and Campus Life and the West Campus House System (residential college system) within the Office of the Provost.

The Office of Housing and Residential Life staff are committed to providing a residential experience of the highest quality for each of our residents. This includes providing a safe, comfortable, diverse, and purposeful living and learning environment aligned with the University's values and learning goals. Through partnerships with University faculty and staff, HRL staff foster students' personal growth, critical thinking, intellectual engagement, and social responsibility that is designed to educate, challenge and develop our students.

• Pillars of our Residential Experience-
  • Belonging at Cornell
  • Social Responsibility
  • Academic Empowerment
  • Culture of Care
  • Navigating Transitions

The Housing and Residential Life program includes cooperative houses, graduate and professional student housing, Program Houses with focused identity and/or themed living environments, a focused First-Year Residential Experience on North Campus, and a unique upper division and transfer student experience on North and South Campus. Our department serves approximately 9,200 students with a two-year residential requirement. In addition, there is significant faculty engagement in the residential communities, with faculty-in-residence living in the first-year communities and over 110 faculty and community members spread throughout all the residential communities.

The Opportunity

We are seeking an organized and proactive Office Coordinator to join the Housing Operations & Administration team. Reporting to the Director of Housing Operations & Administration, this position plays a key role in supporting the development, implementation, and assessment of Cornell's housing program and residential experience for approximately 9,200 students.

Key Responsibilities

• Office Operations & Front-Line Support:
  • Manage front-desk operations and daily administrative tasks.
  • Serve as a primary point of contact for students and families via email, phone, and text communications.
  • Oversee office supplies and maintain efficient workflows.
• Administrative Support:
  • Provide scheduling and communication support for the Director and Assistant Directors.
  • Coordinate meetings, events, and travel arrangements.
  • Process purchasing and expenses while managing team logistics.
• Housing Assignments & Database Management:
  • Assist with student housing assignments and billing processes.
  • Maintain accurate database records and provide support for housing-related inquiries.
• Communication & Training:
  • Contribute to departmental communications, ensuring clear and timely messaging.
  • Assist with the development and delivery of training initiatives for staff and student employees.
• Event Coordination:
  • Support major events, including student move-in/out, commencement, and Reunion Weekends.

This is a full-time (39 hours/week) endowed position that is based in Ithaca, NY and fully on-site. Typical work hours are 8:30am-5pm Monday through Friday with occasional night and weekend hours to support department events.

What You Need

We are looking for a team member who excels in customer service, demonstrates strong problem-solving skills, and communicates effectively both verbally and in writing. Additionally, you will:

• Hold an Associate's degree with two (2) to four (4) years of administrative/office experience in higher education or an equivalent combination of education and experience.
• Have experience managing office operations, including front desk reception, space usage, event planning, office equipment, and supplies.
• Demonstrate experience hiring and supervising students or temporary workers.
• Work independently, efficiently, and effectively as part of a team on projects and assignments.
• Have experience overseeing departmental emails and phone calls.
• Build collaborative partnerships with students, parents/families, and campus partners.
• Be experienced with Microsoft Office Suite (Outlook, Word, PowerPoint, etc.), Zoom, and other web-based platforms.
• Be willing to occasionally work nights and weekends, as needed.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Knowledge of housing and residential life operations.
• Experience working in a complex organizational setting.
• Experience working with college students and parents/families.
• Experience working with StarRez housing management systems or similar housing management programs.

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

• This position is based in Ithaca, New York and is fully on-site.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

Visa Sponsorship is not available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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