Managed Services Manager

Altice USA
United States, New York, Bethpage
Dec 18, 2024
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary Reporting to the Vice President of B2B Product Development, the Manager, B2B Managed Services will define, develop, evolve, and deliver a common, cross-product Managed Service guidelines that will be implemented by product owners across the B2B portfolio. The Manager will also be responsible for defining cross-product requirements for the B2B Portal experience, as well. The Manager is responsible for providing oversight to a high performing team of product development resources focused on delivering both relevant and leading-edge managed experiences, as well as, the integrated digital experience across the whole B2B portfolio. As a member of the Product Development leadership team, the Manager will partner closely with internal Engineering and Software development teams, will partner with and manage external vendor relationships and coordinate with internal operational groups to ensure optimal customer experiences across the B2B portfolio of products. Responsibilities Develop and refine the B2B Managed Services - managed services guidelines, aligning it with the company's overall strategic goals. Collaborate with product and engineering development resources to define and implement innovative solutions for the B2B cross product direction, visuals, and experience. Partner with Engineering and Operations to define and refine performance and availability notifications and details to be presented on a common dashboard. Includes proactive notifications, trouble generation, alerts or alarms, associated with specific Product SLAs or performance commitments and notifications. Define the managed services vision, goals, and KPIs to guide product development efforts. Lead a matrix organization of high-performing teammates, that partners with business-oriented product partners, as well as cross functional technical resources, including product managers, engineers, designers, SW developers and other relevant roles. Partner closely with Product domain leaders to refine and enhance the Managed Services guidelines and to ensure it is properly implemented in a consistent manner across all product domains. Work closely with cross-functional teams, including sales, marketing, and customer support, to gather input and ensure product-market fit. Prioritize features, enhancements, and bug fixes based on market demand and customer feedback. Manage the entire product lifecycle, including product launch, and going refinement and maintenance. Continuously monitor product performance and customer satisfaction, making data-driven decisions for improvements. Ensure that product development activities align with revenue and profitability targets. Conduct trials based on customer requirements and develop products in collaboration with the entire technology organization. Qualifications Bachelor's degree; MA or MBA preferred. Five to seven years' experience in managing or delivering comprehensive managed and/or professional services within the Telecommunication company. Broad, but not detailed knowledge of the telecommunications, its products and services relevant and essential to the B2B environment desired. Proven experience in UX/DX definition, development and its service impact. Demonstrated ability to communicate effectively with UI/UX development teams in the execution of an E2E product vision. The Seamless ability to partnering with these development teams is essential. Ability to solve problems creatively and effectively. Proven experience with technical product management, product development and operational tools and process. P&L knowledge with a strong track record of growth and accomplishments/achievements Proven ability to collaborate across organizations. Analytical thinker who uses data to drive decisions and balances both short and long term needs of customers. Robust understanding of consumer behavior and experience using different channels to engage At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00-$202,694.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.