Student Svcs Director - (Director of Student Success)

Maricopa Community College district
long term disability, tuition reimbursement
United States, Arizona, Glendale
Jan 03, 2025
Student Svcs Director - (Director of Student Success) Job ID: 320873 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $82,790.00 - $107,627.00/annually, DOE Grade 121 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options: 20 paid observed holidays Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more. Pre-Retirement Events Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!) Job Summary The Director of Student Success is responsible for the strategic leadership, management, and development of academic success programs offered at Glendale Community College (GCC). The person in this role will work collaboratively with academic departments to assess current and create new student success offerings and expand existing programs. The Director will lead efforts to identify national educational needs and trends in academic support programming and design responsive services exemplifying a strong commitment to student success. The Director will supervise a team in the Tutoring Services Department including the Center for Learning and Math Solution. Additionally, the Director will liaise and work collaboratively with areas such as marketing, budgeting, and operations related to student success, ensuring programs meet the needs of diverse populations while aligning with the college's mission and goals. Essential Functions 30% - Supervise and provide leadership for academic support services staff, including tutors, coordinators, and other related personnel, by fostering a collaborative and inclusive work environment that promotes professional growth and development; establish clear performance expectations, provide regular feedback, and conduct performance evaluations; ensure effective recruitment, onboarding, and ongoing training to maintain a highly skilled and student-centered team; develop schedules, allocate resources, and manage workloads to meet the diverse academic support needs of students; and implement best practices to ensure consistent, high-quality service delivery aligned with institutional goals.. 20% - Develop and implement a comprehensive student success strategy aligned with the institution's mission, vision, and goals; Lead initiatives aimed at improving retention, persistence, and graduation rates; Use data-driven decision-making to assess and enhance the effectiveness of student success programs. 20% - Develop and monitor strategies to improve student retention, including first-year experience (FYE) programs, academic success workshops, and student engagement initiatives; Manage early alert systems to identify and provide targeted interventions for at-risk students. 15% - Oversee the development, implementation, and evaluation of innovative academic student success programs that integrate both in-class and out-of-class experiences. Collaborate with faculty and student services to design initiatives that enhance student success and retention. Track progress through data-driven analysis and ensure programs evolve based on feedback and student outcomes. 15% - Collect and analyze feedback from students, faculty, and staff to evaluate the customer service attitudes towards success initiatives. Use data to continuously refine and enhance program strategies based on this feedback. Prepare regular reports on program success, challenges, and future opportunities for improvement based on students, faculty, and staff attitudes Minimum Qualifications Master's Degree from a regionally accredited institution in education, organizational development or directly related field and four years of experience in areas such as planning, developing, implementing, administering, and evaluating instructional services programs which experience includes two years of management and supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Master's Degree from a regionally accredited institution in education, organizational development or directly related field Four (4) years leading and/or delivering academic support services, such as tutoring, study skills workshops, writing centers, etc. Three (3) years of experience working in a community college setting. Three (3) years of experience developing new programs and/or initiatives. Three (3) years of experience supervising a combination of full and part-time employees. One (1) year of experience with budget oversight. Special Working Conditions Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: https://apptrkr.com/get_redirect.php?id=5858205&targetURL=and four years of experience in areas such as planning, developing, implementing, administering, and evaluating instructional services programs which experience includes two years of management and supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Master's Degree from a regionally accredited institution in education, organizational development or directly related field Four (4) years leading and/or delivering academic support services, such as tutoring, study skills workshops, writing centers, etc. Three (3) years of experience working in a community college setting. Three (3) years of experience developing new programs and/or initiatives. Three (3) years of experience supervising a combination of full and part-time employees. One (1) year of experience with budget oversight. Special Working Conditions Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: https://apptrkr.com/get_redirect.php?id=5858205&targetURL= Four (4) years leading and/or delivering academic support services, such as tutoring, study skills workshops, writing centers, etc. Three (3) years of experience working in a community college setting. Three (3) years of experience developing new programs and/or initiatives. Three (3) years of experience supervising a combination of full and part-time employees. One (1) year of experience with budget oversight. Special Working Conditions Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements Travel to campus during interview/selection process will be at candidate's own expense Will be required to travel or be assigned to all MCCCD locations May require numerous evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First Review Monday, 01/13/2025 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320873&PostingSeq=1 jeid-357f956299305e40b48292063507a960