System Technician II

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

System Technician II, Information Technology Desktop Support

Full-time,Chicago, United States

The System Technician is accountable for providing technical assistance to our employees. This involves providing training materials referring to computer usage and troubleshooting, resolving any software and hardware problems, and offering step-by-step guidance to help struggling employees navigate a computer's operating system.

This job opportunity involves a variety of tasks in the technical support areas of our PC and Mac estate. This role represents the Enterprise ICT Organization and will cooperate with other IT functions to help the regular flow of business and IT projects and tasks. This role will also interface with non-ICT teams to provide technical assistance and insight. The System Technician will adhere to all standards, policies, procedures, and security requirements. The System Technician will proactively improve processes and determine and recommend more effective products and applications. The System Technician assists with PC and Mac hardware, software, and other technical solutions. This System Technician will adhere to all SLAs and communicate promptly with stakeholders. While most tasks can be executed from the office, varying degrees of travel may be required.

As a System Technician II, Information Technology (Desktop Support), you will

• Troubleshoot hardware, software, and other IT solutions for both PC and Mac
• Install software, including managingsystem status, taking steps to improve performance and reliability as directed and per established policies and procedures
• Proactively provide high levels of ICT availability, performance monitoring, and capacity management, following ICT best practices and adhering to any company/department SLAs
• Design, develop, update, and implement team standards, processes, and documentation
• Monitor, correct, and report observed infractions of security policies and procedures
• Assist other technical teams (hands-on support)

About you

• A fewyears of Technical Experience in a 24 x 7 IT Environment
• Excellent Knowledge of IT systems
• Ability to Develop, Interpret, and Follow Written IT Policies and Procedures
• Hands-on experience with Microsoft Business Software Applications, Mac and Windows OS
• Excellent Communication Skills, Oral, Written, and Presentation in English
• Ability to communicate to all levels of management

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority ofour 10,000+ people workvirtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more aboutBCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hearwhy people join BCD and more about the great perks ofLife at BCD.

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of System Technician II, Information Technologyis between $53,000 and $68,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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