HR Help Desk Specialist

CAES Systems LLC
life insurance, tuition reimbursement
United States, Pennsylvania, Lansdale
305 Richardson Road (Show on map)
Dec 09, 2024
Delivering mission-critical, electronic solutions that protect lives. Use your creativity and critical thinking to take our products from concept to customer. At CAES, we engineer solutions for the world's most critical missions. We serve customers in the defense and aerospace markets. Seeking a career that offers challenging, diverse projects and opportunities? Looking for a position with a company that offers long-term professional advancement? Searching for a place that values a diverse, team-based environment? One that values YOU. Consider CAES. The most important thing we build is TRUST Overview The HR Help Desk Specialist is responsible for being the first line of contact (HR Help Desk, phone, live online chat and email) for the Human Resources function and employee base utilizing subject matter expert HR knowledgebase and HR systems to assist employees in completing their human resource transactions in accordance with service standards. They perform a broad number of administrative/clerical duties in support of the Human Resources Department. Additionally, the HR Help Desk Specialist will utilize the HR Shared Services Oracle HCM portal (HRSolutions) to receive, track and resolve inquiries from its customers resolving each case in earnest before escalating to the next support tier. This role is a temporary full-time position. Responsibilities YOUR ROLE AND RESPONSIBILITIES As part of our dynamic HR Shared Services team, you will be able to enhance your skills and build your career in a rapidly evolving People & HR Technology space. This will involve: Perform initial triage, intake and resolution of the full range of HR inquiries including but not limited to, HR programs, services, policies, Benefits Administration, Payroll/Time and attendance, Training and Development, HR Information Systems, Labor Relations and Employee Services, Work Life Programs and Leave Programs Provides information to employees on matters pertaining to their personal employee information. Provide support during employee transitions: on-boarding, off-boarding, FMLA/STD/LTD, life insurance, etc. Responds to employee needs in a quick & effective manner Determines the priority level of transactions and inquiries; proactively escalates to the appropriate next tier group/individual on the employee's behalf to ensure timely resolution of the matter/ concern Researching and analyzing root causes of human resources issues, resolve employee issues with a systematic approach. Coordination of resolution between the necessary departments and communicating of resolution to employee Supports (develop and maintain content) HRSolutions knowledge management and sharing activities/cross training and collaboration Maintain current knowledge of all CAES HR programs and services to facilitate first customer contact resolution Data entry of employee information into Oracle HCM and ERP/time recording systems Processes various forms related to documenting human resources activities such as leave of absence documents, tuition reimbursements, etc. Administration of Human Resource System. Basic one-on-one HR system help as needed (Oracle HCM (ESS & MSS), iCIMS, ADP, etc.) Qualifications HOW TO SUCCEED You will combine your strong customer service and interpersonal skills with creative and critical thinking. To join us you'll need: Minimum Requirements: High school graduate or GED 4+ years' experience in a Human Resources 1+ years' experience with a HRIS system Preferred Qualifications: 2+ years' relevant experience in HR CoE environment or HR Shared Services, providing Tier 1 support Salary Range: $22.00- $27.00 hourly. Applicable pay within the posted range may vary based on factors including, but not limited to, geographical location, job function of the position, education, and experience of the successful candidate. EMPLOYMENT TRANSPARENCY BENEFITS We take care of our people and provide competitive health, wealth and wellbeing benefits - from day one. You'll also discover learning and development opportunities so you can take your career to the next level - and beyond. Other benefits include: Comprehensive PTO, Paid Holiday and Paid Family Leave Programs. Student Loan Repayment Program & Tuition Reimbursement 9/80 Alternate Work Week Schedule - Every Other Friday is an Off-Friday Tailored Management/Leadership Training Innovative Medical Programs, Including Family Forming ABOUT CAES CAES is the largest provider of analog and radiation hardened technology for the United States aerospace and defense industry. From human spaceflight and space exploration, to missile defense and electronic warfare, to healthcare solutions addressing COVID-19, our talented team develop high performing electronic solutions that work the first time, every time. WE ARE AN EQUAL OPPORTUNITIES EMPLOYER At CAES we welcome differences and celebrate new ideas. We believe the diversity of our people inspires our creativity and drives our innovation. Everyone is welcome here, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please email CAEScareers@caes.com.