Front House Personnel Supervisor

Payroll Title: FOOD SVC SUPV 1

Job Code: 5234

Job Open Date: 12/4/2024

Application Review Begins: 12/19/2024

Department Code (Name): FDSC-Campus Dining

Percentage of Time: 100%

Union Code (Name): 99 Non-Represented

Employee Class (Appointment Type): 2 Staff Career

FLSA Status: Exempt

Salary Grade: PSS/18

Hiring/Budgeted Salary: $53,800.00/yr. - $54,866/yr. This represents the budgeted hourly range that the University reasonably expects to pay for this position.

Work Location: Carrillo Dining Commons

Working Days and Hours: Sunday, Monday 6:00am - 2:30pm, Tuesday - Thursday 6:30am - 3:00pm (hours may vary)

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement if applicable: N/A

Special Instructions

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

Housing, Dining & Auxiliary Enterprises houses 10,000 students, faculty and family residents on campus, provides support services for 9,300 students residing in the communities adjacent to the campus, serves 21,000 customers daily in its retail and board dining programs, manages the UCSB Campus Store and University Center, hosts 150,000 guests annually for conferences and meetings, manages a major events center (Events Center), and oversees the administration of transportation, parking and fleet services. Additional responsibilities in the HDAE portfolio include Administrative & Residential Information Technology (ARIT) and The Club & Guest House. HDAE employs 600 full-time employees and 1,800 student employees. HDAE maintains a physical plant of more than 3 million square feet of buildings and 250 acres of grounds and landscaping.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties

Under the direct supervision of the Personnel Manager, the Front House Personnel Supervisor is responsible for assisting the Personnel Manager in all aspects of hiring, training, scheduling, and supervision of all student employees.

Required Qualifications

• Minimum 2 years supervisory experience. Ability to utilize computers, learn new software, and work with Microsoft Word. Excellent communication and customer service skills including ability to actively listen and effectively convey information, policy and procedures both orally and in writing. Ability to effectively work in a high volume operation with continuous personnel actions. Ability to effectively work with other managers and full time staff as a team.
• Or Equivalent combination of education and experience

Special Conditions of Employment

• Must maintain valid CA DL, a satisfactory DMV record and enrollment in DMV Pull-Notice Program.
• Satisfactory conviction history background check.
• UCSB is a Tobacco-Free environment.

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

Job Functions/Percentage of Time/Duties

Employee & Meal Supervision - 40% - Daily

• Supervises service areas during meal hours ensuring that employees are providing excellent customer service and are working efficiently and effectively. Ensures that students eat in a clean and sanitary dining environment.
• Follows existing departmental and university guidelines and policies where applicable.
• Facilitates teamwork and a team spirit among all staff and managers within dining services.
• Instills in staff the importance of each member's contribution to the dining services team.
• Helps conduct written performance evaluations of all student supervisors and student cooks' helpers. Schedules oral evaluations between employees and Personnel Manager.
• Gives daily feedback to student supervisors and student employees.
• Brings all student issues (disciplinary or other) to the notice of the Personnel Manager and assists in working to resolve these issues.

Scheduling - 25% - Daily

• In conjunction with the Personnel Manager, prepares a regular schedule before each quarter begins, including the preparation of and monitoring of all Final's Week schedules and any other special schedules.
• Covers all open/unfilled shifts and finds any extra kitchen help on a daily basis or as needed.
• Organizes bi-monthly Supervisor Meetings and types up notes taken from those meetings.

Hiring & Training - 25% - Daily

• Assists the Personnel Manager with interviewing, hiring, and terminating student employees. Also assists in the orientation and training of new student employees.
• Assists in the selection of student employees for advanced positions (cooks, supervisors, and student managers) and helps to update the promotion process when necessary.
• Tracks all promoted positions and updates promotion list as necessary.
• Organizes training sessions for all newly promoted employees to Dining Room advanced positions. Ensures that all promoted students follow through with training in a timely manner.
• Organizes the Supervisor promotion process and helps with the selection of new Supervisors, as well as organizing all Supervisor training.

Back Up Manager - 10% - Daily

• Manager on duty, in the absence of the Personnel and Production Managers
• Coordinates part-time employees in the opening and closing of the building during shut-down periods, including the coordination of special clean-up crews
• Coordinates the judicial process regarding misconduct in the dining room.
• Schedules additional help as needed and coordinates the selection, training, and supervision of any special program supervisors as needed (i.e. concessions, summer catering, etc.).
• Supervises personnel to ensure the highest quality of recipe preparation and presentation.
• Reviews kitchen departments to see that adequate safety and sanitation standards are being met.
• Writes work orders and coordinates work projects with maintenance departments.
• Works to minimize the waste of food, equipment, and cleaning products.
• Helps coordinate portion control.
• Helps train new employees and retrain current employees in efficient work methods.
• Ensures that all items personally received are counted, weighed, and examined for desired specifications.
• Helps coordinate the storage of food, equipment, and cleaning supplies.
• Keeps areas well organized for easy access.
• Helps supervise rotation of stock.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs.

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals** must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

* UC Santa Barbara COVID-19 Information - https://www.ucsb.edu/COVID-19-information

* University of California Policy on Vaccinations - With Interim Revisions - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Note: The Policy on Vaccination Programs - With Interim Revisions was updated effective August 16, 2023. A systemwide review of this policy will take place in Fall 2023 with an expected issuance/effective date in early 2024.

**Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement:

UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Reasonable Accommodations:

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