Account Analyst

Summary:

The Account Analyst is an essential member of the ICS Implementation Management team, responsible for overseeing daily departmental operations. This role involves providing comprehensive project management support and playing a key part in the successful launch of various programs. Additionally, the Account Analyst will be instrumental in identifying opportunities for process improvements and assisting in the implementation of both operational and client-specific requirements.

• As business needs dictate the Account Analyst will manage the support of client onboarding projects, including overall program oversight and decision-making on how project functions on a day-to-day basis

• Serves as a point of contact, the Account Analyst is responsible for project management, attending client meetings, and independently resolving client and customer issues/concerns

• Responsible for gathering and analyzing data needed by clients and providing meaningful and accurate assessments to drive business decisions

• Contributes to the creation, execution and maintenance of standard operating guidelines, procedures, templates and tools

• Prepares client presentations, maintains program documentation such as statements of work, and invoicing manufacturers for Implementation fees and adhoc project cost

• Looks for opportunities to standardize and simplify documentation and procedures across programs

• Proactively searches for and presents process improvement opportunities; assists in defining, planning and implementing solutions

• Responsible for responding to client inquires, which can include urgent, after-hours requests

• Troubleshoot issues and work with internal and external groups to quickly implement effective solutions, while minimizing any possible disruption to program operations

• Assist in the onboarding of new Account Coordinators and serve as a mentor and key stakeholder in Account Coordinator development

• Participate in ad hoc projects which enhance the strategic objectives of the department

• Establish and nurture strong working relationships with internal and external business leaders, key stakeholders and work teams to ensure the successful delivery of services to clients and their customers

• Ability to multitask and perform in high-stress situations

• Meet travel expectations for on-site client meetings (this role requires approximately 5% travel)

• Other duties as assigned

Required Skills and Qualifications:

• Four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education

• Normally requires a minimum of four (4) years progressively responsible and related experience

• Excellent customer service, client relations and relationship-building skills

• Good analytical, organizational and problem-solving skills

• Capable of evaluating business problems and applying experience and knowledge to identify appropriate and effective solutions

• Ability to simultaneously manage multiple projects diverse in scope and complexity

• Excellent oral and written communication skills; good presentation skills

• Ability to resourcefully gather, analyze, interpret and distill data and provide comprehensive assessments and action plans

• Interact frequently with interdepartmental associates and management to implement solutions that are often time-sensitive and critical to business operations

• Proficient in Microsoft Office Suite, especially Excel, PowerPoint, Word and Outlook

• Working knowledge of third-party logistics, warehousing or supply chain support services

• Experience serving in a client or customer service capacity, or relevant client-facing experience

• Adept at using or quickly learning various ERP, CRM and reporting systems

• Accustomed to following standard departmental and operational procedures, including robust quality measures

• Ability to successfully manage competing priorities

• Ability to effectively collaborate with different work styles and personalities

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned