Director of Billing

Director of Billing

The Director of Billing & Collections leads a team of billing and collection team members, protecting one of the company's largest assets, our Accounts Receivable (AR). This role provides strong leadership in the areas of reducing current and past due accounts receivable balances, and mitigating our exposure to bad debt expense. This role contributes to fostering a culture of proactive collection activity, partnering with internal partners and senior leadership as required. The Director of Billing & Collections will collaborate with Senior Management to develop strategies aimed at improving client relationships concerning service contracts, and will also be responsible for developing, implementing, and streamlining best practice for policies and procedures to improve efficiency and accuracy for billing, collections, and cash application.

• Leads a successful billing/collections team, providing coaching, training, performance metrics, guidance, and support to ensure weekly, monthly, quarterly, and annual goals are met.
• Manages the daily operations of the billing and collections department, including the preparations of statements, processes and procedures, coding, payments, and collections.
• Oversee the preparation, submission, and tracking of all invoices, ensuring alignment with contractual terms, work completed, and approved change orders.
• Develops and implements complex billing arrangements based on business needs and unique client requirements.
• Organizes and analyzes detailed revenue information and reports to communicate with various teams, including senior leadership, finance, sales, and operations.
• Develops and maintains strong relationships with clients, including providing customer support with inquiries and disputes over invoicing and payments.
• Establishes and maintains an efficient collections process based on legal parameters to ensure compliance with company, clients, as well as local, state, and federal guidelines, laws, regulations, and standards.
• Monitor outstanding receivables and work with the collections team to ensure timely payments. Analyze aging reports and assist in prioritizing efforts to reduce past-due accounts.
• Ensures the accurate, timely and effective maintenance of client records related to billing and collection.
• Identifies opportunities for process automation and technology advancements with a working knowledge of web-based billing platforms.
• Creates and organizes monthly, quarterly, and yearly reporting based on billing, revenue, collections, and other financial information.
• Proactively identifies, develops, and executes solutions to improve overall effectiveness and efficiency within billing and collections to reduce outstanding collections, including monitoring, and assessing high risk and escalated account situations.
• Leads special projects as assigned or through own initiative
• Stays abreast of company policies, procedures, and practices; participates in ongoing training and development as assigned to assure knowledge and skills remain current and comprehensive
• Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
• Maintains the confidentiality of proprietary and sensitive information, exercising sound judgement and integrity at all times.

This position has no supervisory responsibilities

This position has supervisory responsibilities

• Excellent interpretation of complex client service contracts, billing and collections practices, and applicable state and federal laws
• Excellent communication and written skills with the ability to succinctly communicate data and financial information
• Organized self-starter that thrives in a fast-paced, constantly growing & evolving environment
• Strong ability to manage multiple tasks simultaneously, meet deadlines and exceed goals in high pressure environment
• Strong data analytics skills with the ability to manage and reconcile large amounts of data across multiple business lines and entities
• People-centric with a passion for creating an excellent customer experience while fostering a positive team environment.
• Excellent decision making and analytical skills with strong attention to detail
• Ability to research, investigate and solve complex problems
• Strong leadership and collaboration skills
• Strong understanding of change orders, job costing, and project billing processes.

Education: Bachelor's degree in finance, accounting or related field

Preferred: Advanced degree a plus

Experience: Minimum 7-10 years of experience in direct billing and collection, preferably in consumer or commercial services or construction industry

5+ years of experience as a senior-level leader

Preferred: Working knowledge and experience with Great Plains Software

Strong understanding of generally accepted accounting principles (GAAP)

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to twenty-five pounds. The employee is regularly required to use hands to operate or feel objects, tools, or controls, communicate, distinguish, or identify, adjust or focus.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse, ten key touch and phone work.

These declarations are not to be an "all-inclusive" list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent's performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

EOE, including disability / vets