Manager, Customer Operations

SC Johnson
profit sharing, relocation assistance
United States, California, San Francisco
Dec 15, 2024
Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method, Mrs. Meyer's Clean Day, Babyganics and Ecover. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you're into pioneering the future and doing good while doing business, come join us. The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world. The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 139,680.00 USD - 183,330.00 USD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we're proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value. Based in San Francisco, the Manager, Customer Operations will be responsible for managing and reporting on the total Lifestyle Brands (LSB) customer spend budget for method, ecover, Babyganics and Mrs. Meyers. This role will work closely with Field Sales on managing trade budgets and identifying improvements to our TPM systems. The position ensures TPM system and reports are accurate, maintained, and supports the critical needs of Field Sales while providing insights to spending activities. AREAS OF RESPONSIBILITY Be an expert of & facilitate enhancement to our Trade Promotion Management system (Telus) Own trade spend budget creation, allocation and day to day management for all brands Assist in system reporting and maintenance for both forecast and trade spending. Serve as the bridge between Sales, Shopper Marketing + Finance to ensure spending to budget for all brands customer spend Work closely with Finance to gain alignment on trade spend budgeting + informing variances to budget Present insights and data from trade spending activities to Sales Leadership team Effectively manage administrative responsibilities including being a resource for the Field Sales team + brokers on entering/tracking promotions, training and providing TPM support to ensure users are entering high quality customers plans and operating efficiently in the system Support ad hoc projects for the Commercial Operations team as needed QUALIFICATIONS Required: Bachelors degree and 7+ years of experience in sales OR sales operations 2+ years experience with a Trade Promotion Management (TPM) solution Preferred: Experience in the consumer-packaged goods industry Experience with managing and analyzing data Proficient with Microsoft Office tools (especially Excel and PowerPoint) and Power BI reporting Exceptional inter-personal skills and collaborator Constantly Curious - Operational effectiveness mindset Job Details: This role is located in San Francisco, CA. 4 days a week in-office requirement, 1 day a week remote This role is not offering relocation assistance Inclusion & Diversity We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work. Sure, there's always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome. Better Together At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person. Equal Opportunity Employer The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law. Accommodation Requests If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law posterfor more information.