Warranty Coordinator

Renewal by Andersen is growing and adding a Warranty Coordinator to our Operations Team. This role is responsible for being the point of contact for customers when experiencing product and service issues.

Locally, we've been voted Idaho's Best Window & Door Company for 2022 and 2023. Renewal by Andersen of Boise is also a recipient of the Green Diamond Award for five years running - this award is given out to companies that excel in customer satisfaction. On a broader level, Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team!

What You'll Be Doing:

Successfully handle customer contact to diagnose and resolve product and service issues
Order product and manage warranty bills and charge backs
Manage jobs efficiently to fill the warranty calendar
Ensure discipline in ordering timeframes and customer touch points
Handle post-job calls with homeowners
Capture accurate documentation of customer interactions and documents into the systems and maintain customer warranty files
Work closely with the installation, service and warranty teams
Submit all warranty billable items in a timely manner
Keep systems updated with warranty work orders
Order, ship, track, and ensure warranty parts are available for jobs
Handle communication with fellow teammates in a timely manner
Maintain a high level of customer service and accuracy in work

What We Offer:

Career growth
401K with employer match
Medical, Dental, Vision, and supplementary benefits
Paid holidays plus a flex holiday off - your choice
PTO accrual of 14 days annually
Requirements
Team player
Ability to prioritize tasks
Proven problem-solving skills
Customer service focused
Experience in a construction field preferred, but not required
Ability to multi-task and prioritize among assignments with a strong adherence to deadlines
Excellent verbal and written communication skills
Must be organized, detail oriented and self-motivating
Proficient in Microsoft Windows, Word, Excel, Power Point
Positive attitude with a willingness to learn and grow

Salary Description
$24/hourly